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Picked Up On Time
Deliverd On Time
Accuracy Of Estimate
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Condition Of Goods
Knowledgable Staff
Average Rating:[3.50]

Number of Reviews: 14

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Address:  3801 Old Greenwood Road
State:  AK
City:  Fort Smith
Zip Code:  72903
Contact:  800-355-1696
Website:  http://www.upack.com/

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Product Description

ABF U-PACK

Frieght Forwarder

Website:  http://www.upack.com/

Contact : 800-355-1696 


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14 reviews available


No apologies,
Reviewer: Christine F from Charleston, SC to San Diego, CA

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0 of 0 people found this review helpful


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The Price Was Right,
Reviewer: Camron Loutis from New Jersey New Mexico

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2 of 2 people found this review helpful

We used ABF U PACK because we wanted to save a little money. The price was better than hiring professional movers but the work was back breaking. The main problem we had was late delivery and one vase was broken during shipping.

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Avoid this company,
Reviewer: Critique4 from NE - See all reviews by Critique4

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1 of 2 people found this review helpful

Extremely poor customer service and incompetence.I waited several hours between the hours that they quoted me. I was told one thing and was given another continually. Again they made promises about the time and did not hold up on their end. I was very excited to be moving out the Eastern states. However this company ruined that whole experience. I was informed the shipment would arrive in three days but the time til it actually arrived was ten days. My family was without any furniture or even chairs for an entire week! Imagine my surprise when I talked with customer service and how rude I was treated. After I spoke my piece they informed me that a manager would be calling me. However to this day I still have not received any email or call from ABF. To make matters worse, I discovered that my items had sustained damages. I sent pictures of my damaged goods. I still have not heard back

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Pretty Good,
Reviewer: El Cheapo from San Diego Dallas

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0 of 0 people found this review helpful

I used ABF U Pack because the price was right but it was much more work than I thought it would be.

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ABF Worked Well,
Reviewer: Rebecca M from NC San Fran

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1 of 1 people found this review helpful

Used the Relocubes to move from NC to San Francisco, & was pretty much satisfied.

My only regret is that I got 2 cubes, when I actually should've got 3 or 4. I ended up leaving a lot of furniture & other random things behind, which was great for my friends who looted the place after we left. But I didn't think to check the dimensions, so it's my learning experience, not ABF's fault for having smaller cubes than their competition.

(& their *competition* almost ran me off the road once with a boneheaded move on the freeway, so I'd never really consider them anyway... I've never had an ABF driver cause my life to flash before my eyes, so they're the obvious winners here.)

A bit of a pain to find locations for cube delivery in SF, but fortunately ABF takes care of the hard part (permits & whatnot), which relieves some of the hassle. I'd use ABF again.


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,
Reviewer: Bradley N from Anytown, AT 55555

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2 of 2 people found this review helpful

I moved from Austin to SF Bay area. I'd used ABF for a previous move and all went well and this move went well (scheduling, pick-up) until it arrived in the Bay.

Like another review here: http://www.yelp.com/bi... I was ready for my scheduled delivery, and it never arrived, when I called, they gave me another window - then I receive a call, days later that it arrived (Mr. Vail, we're at the location and need to drop your cube) I drove from an hour away to find that they left it in the parking lot on an incline, doors facing downhill so that when the doors were opened, all of my belongings dumped out into the parking lot.

Of course I called customer service who apologized that my property was damaged and that they would be responsible for damages - just fill out the form and send it in.

After waiting 4 months for a reply, I receive this letter:

&quot;I can only offer to participate in your claim based on the terms that you entered in to. Per the U-pack contract the coverage provided is $0.10 per pound. Thanks Todd Webb ABF Cargo Claims&quot;

Think of your favorite belongings and now weigh them - They are now worth $.10/pound.

Unless you're moving lead bricks, it's not even worth filling out the forms. I gave Todd another chance to re-think his position, but he decided to go with the company policy.

Businesses need to remember that the most important customer service happens after the sale. If you love what you're moving, find another company, or at least one who will reimburse you the loss of items broken.


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Cheap & Hard,
Reviewer: Ben Lansing from New York California

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0 of 0 people found this review helpful

If you are looking for a cheap way to move this fits the bill but know that it is hard work. I had a few damages but I guess it from lack of experience in packing items.

My items took up more space then anticipated so it cost me more then quoted but over all I can't complain however knowing what I know now I would have hired a mover and saved my back.


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UPack Moving Trailer,
Reviewer: Turabrumfield's from Anytown, AT 55555

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1 of 2 people found this review helpful

This service so far has been nothing but trouble. We are moving from Texas to California. They were scheduled to p/u on Fri morning and we called early and let them know we were already done on Thur so they could come pick up earlier if available. Instead they showed up late friday afternoon - too late to ship it out over the weekend!!! Originally we were told they would have it to use on Tues then this changed the delivery to Thur. I call to check up on it and the estimated delivery then changes to Monday! That's almost an entire week later than scheduled. Completely screwed me out of my whole week available I had to move in to my new place and in addition I start work on MONDAY! I WILL NEVER USE THEM AGAIN AND WILL TELL EVERYONE I KNOW OF MY AWFULL EXPERIENCE. Should have gone with the more expensive PODS - at least they get to the destination on time!!


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Most inexpensive cross-country move,
Reviewer: Stern11 from Anytown, AT 55555

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1 of 1 people found this review helpful

I recently moved all of my belongings (about a 1-bedroom apartment) from Washington, DC to San Francisco, CA. U-Pack is by far the most affordable option, but also the least convenient. If you are on a budget, then U-Pack is probably the best option. But, keep in mind that it can end up being a huge pain in the neck.


Problem 1.
When I called to schedule my U-Pack trailer drop off in DC, the local terminal told me they never received my order. The issue was that I had not yet faxed in my Gypsy Moth Form that indicates I had inspected my stuff for Gypsy moths. It was not clearly explained to me that U-Pack would not process my order until I submitted the Gypsy Moth form. I knew that I had to do it, but I did not know it would hold up my order.


Problem 2.
They showed up much later than promised. I was told they would show up some time between 8AM and 12PM. They didn't show up until 1PM. The window was too large to begin with and they said I needed to stand on the corner the entire time waiting for the truck. The driver would not call up from the callbox. The issue is that DC law prohibits the truck being left on the street over night (a $200+ ticket). I had to be finished loading the truck by 3PM in order for them to pick it up on the same day as drop off. They were well aware of this issue, but still dropped other trailers off before bringing me mine..


Problem 3.
Loading the trailer is not that bad as long as you have a trailer. The annoying part is packing it to remain within your quoted trailer space. As I mentioned above, price was a factor so I needed to pack all of my stuff in the trailer in a way that only took 5 feet. This was barely possible and was like a real life Tetris game as I spent hours figuring out how to maximize the space. In retrospect, I can laugh about it, but it truly was a huge pain.


Problem 4.
ABF actually lost my trailer! The online tracking system was inaccurate. The website said my truck was delivered to the Oakland terminal on time, but it never actually left Salt Lake City. Even after the local terminal confirmed delivery of the trailer to my house on a Friday, they called back they day before the truck was to be delivered and said it would be delayed until Monday. This was a HUGE problem b/c I had already paid the SF police department for the truck parking permits ($120) and taken the day off of work. I understand that mistakes happen (although the driver confessed to me that this occurs &quot;occasionally&quot;), but providing the false information and reneging on the promises is inexcusable. Only after complaining to a manager and explaining how I would incur extra costs as a result of this &quot;inconvenience&quot; did the manager promise to fix the problem. When asked how can I believe that it will show up when you promise now, the manager replied, &quot;It'll be there. Now it has my name on it.&quot; Thus, implying that until now he had no responsibility for the problems.

In the end, the truck was delivered on the day promised, but only after lots of unnecessary aggravation and negotiation. ABF is the cheapest option and you get what you pay for. I guess compared to the usual abuse from cross-country movers this was no big deal. But, for a company who prides itself on being reputable, they have lots of kinks to work out.


Bonus Problem.
U-Pack also prides itself on no hidden costs, but there is pretty significant one: loading ramps. They charge an additional $75 per ramp, so that�s $150 if you want one in both locations. This seems outrageous to me since it really shouldn�t cost them anything to put the ramp in the trailer. Also, they won�t guarantee you a ramp in your unloading location. You just have to wait and see if one is available. The trucks are so enormous that a ramp is completely necessary.


New Development.
A week after my move, ABF emailed me an Online Survey. I filled it out with basically the same information as above. After another week had passed, I received another email from ABF saying that they would refund me $100! That was an unexpected and quite pleasant surprise.


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Good & Bad,
Reviewer: Jim from Anytown, AT 55555

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1 of 1 people found this review helpful

I intitially reserved a Budget truck and a tow dolly and was going to pull my car behind it. I read online about tow dollies screwing up the alignment on your car, among other things, and started getting freaked out.

Did I want to drive a huge truck with massive blind spots, which might get 8 miles per gallon all the way from Detroit to Boston while pulling my car behind it? The answer was a resounding 'no!'

My new employer gave me $1000 to work with for relocation. So the Budget truck/dolly combo was about $900 or something. After gas and extra tolls because of the extra axle, not to mention not being able to easily get off the freeway to eat, get gas, etc. I decided to look on epinions for a similarly-priced alternative.

I found ABF/U-Pack. Looked around online and it looked legit. You pick a day, they drop the cube, you fill it, they pick it up, ~3 days later they deliver it. Simple, elegant, sounds great.

I called to get more info on how they do things. What they do is deliver the ReloCube on a flat surface where their three-wheel forklift can drive (not dirt or gravel). It must be private property (driveway, etc) or you have to get a city permit to drop it in a street parking spot. The Cube takes up half a parking spot. Once they drop it, you can put 2500 lbs worth of stuff into and then you must use TWO locks to secure the doors. One won't cut it for security.

So I asked the lady for a quote. I gave her my dates, she gave me the quote via e-mail, and the next day I went online to book it because you save $25 by doing it online. I received an error and was told to call. I called in and they said they never heard of an error on their website (broke the perfect streak I guess). They looked into it more and discovered the error...they didn't have any Cubes for the day they quoted me. They told me they must have all been taken up in the last 24 hrs. Golly gee!

Ok, that's possible. The day I had wanted was June 14th. I was calling on about June 5th. The next date they said they had available was July 6th...3 weeks later. Kind of improbable that all the Cubes were booked for three weeks overnight....I have a feeling they give quotes without checking their booking system, so beware.

Basically, my advice on this point is to book it FAR in advance. 2 months if you can. I don't think they have very many of these ReloCubes. I was lucky that my fiancee' is still living back home and she was there to sign for the Cube when they dropped it off. That's another thing...someone must be present to direct them where to drop the Cube and to approve and sign for it. Also, when they drop it, they give you a 4 hour window of when they'll arrive. What is this, Comcast?

Once the Cube arrived, it looked pretty sweet. Here's a couple pics: http://i64.photobucket.com/albums/h181/wil17son/DSC01365-1.jpg
and http://i64.photobucket.com/albums/h181/wil17son/DSC01366.jpg

I probably only filled the thing 1/3 of the way because I ended up driving my car and packing my essentials in there. The interior is pretty bare...aluminum sheeting type stuff. 8 feet tall and there is definitely room to fit a 1 bedroom apartment complete with a small couch and bed in there.

After finishing my loading on Saturday morning, I waited and called U-Pack on Monday morning about 10:00 a.m. to have them pick it up. They said they couldn't do it that day, but would on Tuesday. (Tip: Call them the Friday you get the Cube and tell them it is ready for pick up on Monday. They will schedule it and get it. Otherwise, you're going to wait.) Anyways, they didn't get to it on Tuesday either, claiming they &quot;ran out of hours&quot; for their drivers (read: too cheap to pay OT). Which means they're picking it up Wednesday which means 3 business days in transit. That resulted in my not getting it that week (they won't deliver on weekends)

So, on Friday I confirmed with my local ABF place that I would get it Monday. &quot;Yes&quot;, you will. We'll call 15 minutes before we get there. Are you sure? &quot;Yes, the driver will call 15 minutes before he gets there&quot;

Monday morning at 10:00 am I call to double-confirm it will be coming. &quot;You didn't make an appointment.&quot; I'm told. I told him that a guy on Friday assured me it would be delivered Monday. I asked who I was talking to. &quot;Phil&quot;. Well, the guy I talked to on Friday was also named Phil.

What the crud? Finally when the ReloCube is near my house, they did, in fact, call 15 minutes before they dropped it and when I got home, they were there waiting. Really nice guy plopped it down for me. I unloaded and called that same night to tell them to pick it up. The woman answered and said she would tell Phil.

So all in all, a lot of runaround, but for me I had all my essential stuff, so no huge deal. If you plan on putting all your stuff in there and having it arrive on time...good luck to you.

A concern with dealing with U-pack is mainly the timeliness. The people are friendly, but the scheduling is a nightmare. Sometimes you call the U-Pack number they give you, and you get people on the other end who &quot;don't work for U-pack&quot;. So ABF & U-Pack are basically two separate entities that don't necessarily know what the other is doing, yet they operate out of the same facilities and even answer the same phone. Kind of weird for the customer.

I thought U-Pack would be a little easier to coordinate and schedule, but as far as the actual service goes, I thought it was an excellent idea and I may use them again in the future if I have a small amount of stuff.



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Good in a pinch,
Reviewer: P. Smithers from NY CA

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0 of 0 people found this review helpful

I used ABF U pack as I am on a tight budget. the price was cheap although my items took up more room then I was allowed which costs more in the end, thus the 3 1/2 stars.

I also did not realize how much work it was going to be with the loading and unloading, but all and all if your trying to save money and don't mind all the work it's the way to go.


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Bad Communication,
Reviewer: Gabe from Anytown, AT 55555

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0 of 0 people found this review helpful

ABF UPack was great when they were upselling me on services. However, the day I was supposed to move in, it became nightmarish. I checked online and saw that my furniture had arrived in PICO RIVERA, CA. I called at 3:50 the day before i wanted my stuff, and they told me that DANA left at 3:30 and I would have to call back the next day at 7am. I called at 6am, and and a nasty woman spoke to me and told me that it was too late- the relocubes had been loaded. &quot;Maybe I could get them Tuesday or Wednesday&quot;. In the meantime, I am in Kingman, AZ, en route, with a german shepherd and a Doberman, after driving 1500 miles! They could care less at the PICO RIVERA TERMINAL OF ABF. THE MANAGER IS PHIL SMITH. I played by their rules, but they could give a care less about me- ps they never even contacted me to notify me the shipment was in!!!

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NOT WORTH THE PROBLEMS,
Reviewer: Gruby from Anytown, AT 55555

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0 of 0 people found this review helpful

I relocated from Salt Lake City, UT to Pittsburgh, PA for work purposes. We had it packed by 10 am the day they needed to pick it up, called them and they didn't pick it up until after 5:00 pm that night. At the arrival terminal they received it the scheduled delivery day despite that, but would not drop it off. This cost us the entire weekend without so much as our beds! They ended up costing us more than what it would have cost us to go a more expensive route and make sure it would have been here on time.


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Pack Your Items Well,
Reviewer: Randall from Anytown, AT 55555

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0 of 0 people found this review helpful

We went with ABF because it made sense to us to pack our own stuff and thus save thousands of dollars. We also went with them because they would store our things in the trailer we originally packed, it would be undisturbed until we bought our new house, then they'd deliver that trailer to our new place. Move once. I erred, however, in getting to zealous to put all our boxes in high, at the front of the trailer, and should have saved some to pack around coffee tables and desks. The furniture which I had boxes packed around came out great; the furniture which was stacked together showed wear from rubbing against other furniture and some breakage. The ABF trucks are not air ride suspension, so know that your things will vibrate for days on the road. I did have everything roped in tight to the walls of the trailer and blocked furniture down to the floor, so that helped. Lesson: mix boxes with furniture throughout the load. Spend money on furniture pads.



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