Reviews for ALL AMERICAN TRUSTED VAN LINES

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Price
Picked Up On Time
Deliverd On Time
Accuracy Of Estimate
Customer Service Performance
Condition Of Goods
Knowledgable Staff
Average Rating:[1.00]

Number of Reviews: 1

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Address:  1974569 Burbank Blvd.
State:  California
City:  Tarzana
Zip Code:  91356
Contact:  800-706-9870
Website:  http://www.aatvanlines.com/index.htm

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Reviews of All American Trusted Van Lines 

License: ICCMC 698447   USDOT 1974569

Website: http://www.aatvanlines.com/index.htm



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Run Away,
Reviewer: TOM from Anytown, AT 55555

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
2 of 2 people found this review helpful

This was the most unprofessional, disrespectful and outrageously rude business I have ever dealt with. Two hours late for a scheduled pick-up and then they in no uncertain terms were going to leave my belongings on the street unless I agree to double the quoted, not estimated, amount. Having no choice but to comply, I did so and when my belongings arrived the truck door opened to my horror. All my furniture was piled in there like it was piled for a bon fire. Stated in the contract, all furniture was to be padded. Not one piece was padded. They gave me false information stating that the charge had to increase due to my miscalculations of the number of boxes and weight. They never provided me evidence of the actual weight of my things and with the evidence they gave me on the inventory list at pick-up their count was drastically exaggerated while I was bullied into submission of their demands. I have filed complaints with the United States Department of Transportation and the Attorney General offices of California and Illinois. I sent them via certified mail a very descriptive and detailed complaint letter with photographic and related correspondence and all paper work related to this issue. The present time has left me with no response despite several phone messages, (they rarely answer their phone) and emails.

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