Reviews for AMERICA VAN LINES

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AMERICA VAN LINES : User Reviews    Sticky Review Notes for AMERICA VAN LINES Notes

Price
Picked Up On Time
Deliverd On Time
Accuracy Of Estimate
Customer Service Performance
Condition Of Goods
Knowledgable Staff
Average Rating:[0.68]

Number of Reviews: 4

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Address:  10711 RED RUN BLVD SUITE 108
State:  MARYLAND
City:  OWINGS MILLS
Zip Code:  21117
Contact:  866-363-7247 410-526-2695
Website:  http://americavanline.com/index.php

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Product Description

AMERICA VAN LINES MOVING COMPANY/MOVING BROKER

LICENSE USDOT: 1619333 ICCMC: 598267

WEBSITE: http://americavanline.com/



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4 reviews available


A company of sociopaths,
Reviewer: Joe from Houston to Denver

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0 of 0 people found this review helpful

This company also seems to operate under the name of American Van Lines (of Texas). The name seems to change. The owner likely reorganizes under different names to avoid scrutiny.

This company promised verbally and in writing through a Binding Estimate they would deliver by a specific date. When I called to check the status of my shipment two days later, the customer service agents (a misnomer if there ever was one), said the delivery date was 8 days later. They merely gave me the date I wanted to obtain my business. Once the goods were picked up, my goods were held hostage. The customer service agents on a daily basis told me it would be there within a two days. This went on for two weeks. They just strung me along for nearly three weeks, and I was powerless to do anything about it. They told me the shipment would not be re-routed and they would not be re-assigned. It was. This company operates under a culture of deceit. Use this company at your own peril!

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This company is horrible,
Reviewer: Brittney from Bothell, WA to Davenport, FL

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1 of 1 people found this review helpful

We recently hired this company for our move from Seattle to Florida.

To say we were dissatisfied with their services is a vast understatement. They are HORRIBLE. First, they called us the week of our move and doubled the estimate they'd originally given us, putting us at financial hardship with no option to hire another company because of the late date. Then, on the day of our move they attempted to charge us for a shuttle service to move our things from storage to the moving van when they were clearly told exactly how large our storage facility was ahead of time. Lastly - and by far the worst part - the driver continually told us he would arrive on a certain date and called each of those days to say he would arrive a day later. We will move ourselves next time. Do not hire this company.

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Cross this Company Off,
Reviewer: Susan Cross from Meadowview, VA. to Pueblo West, CO

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1 of 1 people found this review helpful

I will never use American Van Lines again. They don't give enough information on the phone. I had never used a professional moving company before and expected to be told what I needed to know upfront concerning my move. The movers came the second morning of a two-day arrival date (1/24/11.) I was never told that I would need a shuttle truck to take my possessions to the 30-40 foot truck at the street. It was not American Van Lines that came but a contract company called Trans United. One of the two guys said they would not move me, the other one said they would &quot;make it happen,&quot; but I had to pay cash out of pocket $240 for long distance carrier(an unexpected fee.) What ensued was a nightmare. Customer service was inadequate. I was told over and over that I had to pay for a packing charge of $54, which I was the packer, not the guys. Trans United would not give me credit for the $240 cash I gave the guys, tacked on a charge of $294 and were adamant about it......

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BAD NEWS,
Reviewer: The Truth from Anytown, AT 55555

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2 of 2 people found this review helpful

This company is nothing but bad news, the owner manager president truck driver David is all over the internet with complaints from abused clients.

__________________

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