Reviews for AMERICAN EAGLE VAN LINES

Start <<  Moving Companies Reviews


review spacer
Review Sticky Notes HelpCloseSave Review  
Spacer
AMERICAN EAGLE VAN LINES : User Reviews    Sticky Review Notes for AMERICAN EAGLE VAN LINES Notes

Price
Picked Up On Time
Deliverd On Time
Accuracy Of Estimate
Customer Service Performance
Condition Of Goods
Knowledgable Staff
Average Rating:[1.00]

Number of Reviews: 6

Click to View Additional Details
Address:  1919 NW 19th St Ste 104
State:  Florida
City:  Fort Lauderdale
Zip Code:  33311-3529
Contact:  800-8039373 954-769-9948
Website:  

hide
Bookmarks facebook myspace
Email a Friend about this REVIEWS AMERICAN EAGLE VAN LINES Recommend to a friend
Printer friendly format Printer friendly format
save review to user control panel Save to User Control Panel
Subscribe to AMERICAN EAGLE VAN LINES reviews Subscribe to AMERICAN EAGLE VAN LINES reviews

review thumbnailreviews thumbnail AMERICAN EAGLE VAN LINES

Product Description

Moving Broker/Moving Company


Ripoff Report:   http://www.ripoffreport.com/moving-companies/amerivan-lines-sterl/amerivan-lines-sterling-van-l-4z996.htm 

Review Spacer

Submit a AMERICAN EAGLE VAN LINES review


User Reviews



review program
6 reviews available


THIEVES,
Reviewer: ADOLFO BONAFOUX from MIAMI, FL 33138

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
2 of 2 people found this review helpful

THIEVES, CROOKS, LIARS. DON'T BELEIVE A WORD THEY TELL YOU...EVEN A CONTRACT WAS IGNORED,,,I WAS CHARGED DOUBLE AT MY FINAL DESTINATION,,,THEY HELD MY FURNITURE HOSTAGE UNTIL I PAID UP IN CASH. YOU HAVE BEEN WARNED.

__________________

Was this review helpful?  

Comments (0) | (Report this)



Fined,
Reviewer: Anonymous from Anytown, AT 55555

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

U.S. Department of Transportation

Office of Public Affairs

Washington, D.C.

www.dot.gov/affairs/briefing.htm

News


---------------------------------------------------------------------
-----------

FOR IMMEDIATE RELEASE
FMCSA 12-02
Friday, July 19, 2002
Contact: David Longo
Telephone: (202) 366-0456

FMCSA Fines Seven Household Goods Motor Carriers for Violating Commercial Regulations

The U.S. Department of Transportation's Federal Motor Carrier Safety Administration (FMCSA) today announced that it has fined seven for-hire motor carriers hauling primarily household goods from Florida. Investigations were conducted because of consumer complaints received by FMCSA and were the result of coordinated efforts by FMCSA's New Jersey and Florida field offices and headquarters personnel.

A Millennium Moving & Storage (A Millennium), Ameri Van Lines (Ameri Van), Elite Van Lines (Elite), Majesty Moving & Storage also known as America's Best Movers (Majesty) of Plantation, FL, Star Movers (Star) of Sunrise, FL, Southeastern Van Lines (Southeast) of Miami and Century Express Van Lines (Century) of Fort Lauderdale, FL were served with notice of claim letters to initiate enforcement action for violations of the Federal Motor Carrier Commercial Regulations (FMCCRs). The carriers were assessed civil penalties of $13,500, $70,000, $39,500, $71,000, $57,000, $7,000 and $9,500, respectively.

A Millennium was cited for failing to charge its applicable tariff rate, failing to provide the required consumer information &quot;Your Rights and Responsibilities When You Move&quot; and summary of its dispute settlement program, failing to relinquish possession of shipments upon payment of the original non-binding estimated price plus 10 percent, failing to prepare orders for service, failing to prepare bills of lading in the prescribed form and manner, and operating a charge card plan without a tariff provision.

Ameri Van was cited for failing to charge its applicable tariff rate, failing to provide the required consumer information &quot;Your Rights and Responsibilities When You Move&quot; and summary of its dispute settlement program, failing to prepare estimates in writing and retain copies as addendums to the bill of lading, failing to prepare binding estimates in the prescribed form and manner, failing to relinquish possession of shipments upon payment of the original non-binding estimated price plus 10 percent, failing to prepare orders for service, and failing to prepare bills of lading in the prescribed form and manner.

Elite was cited for failing to charge its applicable tariff rate, failing to participate in a dispute settlement program, failing to provide the required consumer information &quot;Your Rights and Responsibilities When You Move&quot; and summary of its dispute settlement program, failing to relinquish possession of shipments upon payment of the original non-binding estimated price plus 10 percent, failing to prepare orders for service in the prescribed form and manner, failing to prepare bills of lading in the prescribed form and manner, failing to have a copy of all active agency agreements, and operating a charge card plan without a tariff provision.

Majesty was cited for failing to charge its applicable tariff rate, failing to participate in a dispute settlement program, failing to follow the of loss and damage claims procedures, failing to provide the required consumer information &quot;Your Rights and Responsibilities When You Move&quot; and summary of its dispute settlement program, failing to retain copies of estimates as addendums to the bill of lading, failing to relinquish possession of shipments upon payment of the original non-binding estimated price plus 10 percent, failing to prepare orders for service in the prescribed form and manner, failing to prepare bills of lading in the prescribed form and manner, and using false, misleading or deceptive advertising.

Star was cited for failing to publish a tariff, failing to participate in a dispute settlement program, failing to follow the of loss and damage claims procedures, failing to provide the required consumer information &quot;Your Rights and Responsibilities When You Move&quot; and summary of their dispute settlement program, failing to relinquish possession of shipments upon payment of the original non-binding estimated price plus 10 percent, failing to prepare estimates in writing and retain copies as addendums to the bill of lading, failing to prepare orders for service, failing to prepare bills of lading in the prescribed form and manner, and failing to have a copy of all active agency agreements.

Southeastern was cited for failing to publish a tariff, failing to participate in a dispute settlement program, failing to follow the loss and damage claims procedures, failing to provide the required consumer information &quot;Your Rights and Responsibilities When You Move&quot; and summary of its dispute settlement program, failing to prepare binding estimates in the prescribed form and manner, failing to prepare orders for service, and failing to have a copy of all active agency agreements.

Century was cited for unauthorized transportation, failing to charge its applicable tariff rate, failing to provide the required consumer information &quot;Your Rights and Responsibilities When You Move&quot; and summary of its dispute settlement program, failing to prepare estimates in the prescribed form and manner and retain copies as addendums to the bill of lading, failing to prepare orders for service in the prescribed form and manner, failing to prepare bills of lading in the prescribed form and manner, and failing to weigh shipments in the prescribed form and manner.

The motor carriers will have the opportunity to contest the alleged violations in an agency proceeding.

Consumers may file household goods or other commercial motor carrier complaints on FMCSA's nationwide complaint hotline at 1-888-368-7238 (1-888 DOT-SAFT). To further protect consumers, a commercial complaint form is now available on The Safety Violation and the Consumer household Goods Commercial Complaint Website Hotline at http://nccdb.fmcsa.dot.gov .

Was this review helpful?  

Comments (0) | (Report this)



Ameri Van Lines & American Eagle Van Lines,
Reviewer: Brandy from Anytown, AT 55555

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

My husband and I moved from Redlands, CA to Durham, NC so he could finish his medical residency at Duke Univ. Got a great low quote off of AAAmovers.com for AmeriVAnLines.


We found out too late why &quot;Jose&quot; was hiding behind boxes and hiding his face behind his hands whenever the camera came out.

AmeriVanLine &quot;subcontracted&quot; out to American Eagle VAnLines. Had us sign blank documents for $935, our original quote. They loaded our items then came back with the signed quotes all filled in totaling almost $3,000! They purposefully give you a low estimate on your cubic footage they think you'll use and then if you go over, they charge you double. (This was verified by the second mover who was quitting American Eagle VanLines because of the scamming).

When we tried to call the company to ask how they derived this figure, the driver became irate and started screaming and threatening. He also locked up the truck so that we could not remove our items ourselves. Then while we were on the phone with his company, he drove off the premises with our items. We called the police who stated they were able to do this since they possessed the signed &quot;quote&quot; documents.

That night there happened to be a broadcast on Dateline about the rampant victimization of moving companies. We contacted the show and immediately were put in touch with an FBI agent in Florida who was investigating American Eagle Van Lines. My experience was not unlike all of their company's other &quot;customers&quot;. I was dumbfounded by the &quot;common knowledge&quot; and notorious familiarity the media had with this scamming company already.

Upon delivery, the moving company showed with a rented Penske truck instead of their moving company's. My items were scattered across the floor of the truck and I was unable to see how much cubic footage my items really took up. The significance of this was that we were promised by their president Sam Buch to receive a lower price and be satisified by their packing job.

With the Penske truck, there were no dileanated lines in the vehicle to demarcate how much cubic footage was actually used. When I told the driver that my items were supposed to be neatly packed, he threatened to charge me his labor to do so.

In the end, by the urging of the Better Business Bureau in FLA, American Eagle Van Lines only removed $300 off their price which was supposedly because we lived in an upstairs apartment. They weren't supposed to charge us for this anyway. When they try to rebut this, they will try to factor in weight and poundage issues which were never once brought up in the original agreement. It was all supposed to be cubic footage. In fact, we never received copies of weight tags or any such information.

Ameri Van Lines and American Eagle Van Lines are in cahoots with one another. They are scammers and simply pass the buck back and forth. There is a lack of funding in the government to go after these moving company scams though they are aware they are going on. Somehow, though, American Eagle Van LInes has gained enough notoriety that it has attracted the Federal Bureau of Investigations, and I in a heartbeat would back up any claims and additional information that I have put forth here.

Brandy
Durham, North Carolina


__________________

Was this review helpful?  

Comments (1) | (Report this)



,
Reviewer: Brad from Anytown, AT 55555

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

My wife and I are moving from Redlands, CA to Durham, NC. Went to AAAmovers.com website were we were linked to numerous moving companies. Got a great, low quote from Ameri Van Lines, in FL.

On pickup day, American EAGLE Van Lines (different company, apparently &quot;subcontracted out&quot; - which initially we didn't fully realize) shows up, has us sign &quot;estimates&quot; for $935 for 240 cubic ft of space. They try to get us to sign for additional fees like moving up stairs and long carrying distance which we refused.

At end of move, when all is in the truck, the movers added figures to the estimate which had already been signed by myself!! They tripled the charge from $935 to $2700 final charges. They said our goods took up 440 cubic ft, 200 cubic ft over the reservation/estimate which they themselves helped out with over the telephone.

We demanded to see packing job. There was significant empty space above stack of boxes. Complained to movers but they said they couldn't stack the boxes any higher as it would jeporidize the boxes beneath. This is a lie, as we were told packing would be &quot;from floor to ceiling&quot;.

Walking from the truck the movers locked the truck door. We demanded to speak to supervisor. Movers got very upset. Threating to charge us $300 every hour we spent on the phone fighting with management.

Finally, after speaking with management and getting NOWHERE with Simcha Buch, one of the owners/VP, the movers start yelling, threatening, demanding payment. I refused. They took off with our possessions demanding cash payment at delivery for full amount. Called the local police who declared it a &quot;civil case&quot; and therefore unable to assist. Spoke with Ameri Van Lines who subcontracted out the job to American Eagle Van Lines. &quot;Jay&quot;, the VP was also unhelpful. Both companies not taking responsibility for estimating cost/charges.

Delivery date is set but I'd be surprised to see them show based on what I've read from others' experiences with this company and others like it.

Brad
Durham, North Carolina


__________________

Was this review helpful?  

Comments (0) | (Report this)



SCAM COMPANY,
Reviewer: Reed from Anytown, AT 55555

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

Do not use Amerivan Lines, Sterling Van Lines, American Eagle Van Lines. They are the same company (and have many other names too) and will rip you off. Your final bill will be at least twice the estimate and they will destroy your property.


__________________

Was this review helpful?  

Comments (0) | (Report this)



American Eagle Van Lines Rippoff,
Reviewer: RipOff from Anytown, AT 55555

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

American Eagle Van Lines has become Four Star Transportation. Here is the trail:


May 2, 2003- American Eagle changes address to 1919 NW 19th St. #1040, Ft. Lauderdale, FL, 33311. Itzhak Bokobza remains in charge, Simcha Buch dropped in 2002.

Jan 29, 2004- Four Star gets insurance from Transportation Casualty group (same as AE)

Feb 19, 2004- AE cancelled insurance

Mar 16, 2004- Bokobza filed for corporation in FL for Four Star Transportation, at 1919 NW 19th St. Phone number (954) 769-9951

Mar 19, 2004- Four Star Transportation applies for DOT license. Assigned DOT# 1223973, MC# 484560. Application approved, Insurance OK, BOC-3 Not OK. Currently listed as application in process.

Mar 23, 2004- AE authority revoked



On a side note, there is a separate company, American Eagle Van Lines Express, 1919 NW 19th St., with Mathew MacDonald as Pres, VP, Director, Registered Agent. FIled for Corp in FL on 9-25-03. No DOT or L&I record for this name.

If you get a quote from Four Star Transportation, look into the series of complaints for American Eagle Van Lines. They had a terrible SafeStat score, including numerous violations for alcohol use by drivers within 4 hours of driving, inoperable brakes, and far-too-bald tires.


__________________

Was this review helpful?  

Comments (0) | (Report this)



Click here to go back
  Home | About Us | Choosing A Mover | Moving Tips | Moving Terminology | Mover Reviews | Moving Check List | Contact Us    
  Privacy Policy Terms & Conditions



Powered by Five Star Review.