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Average Rating:[1.17]

Number of Reviews: 5

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Address:  6180 Atlantic Blvd Suite B
State:  GA
City:  Norcross
Zip Code:  30071
Contact:  (866) 668-3702
Website:  http://arsenalvanlines.com/

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5 reviews available


DAMAGE ITEMS,
Reviewer: WANDA from LAWRENCEVILLE TO LAWRENCEVILLE

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20 of 20 people found this review helpful

The Biggest Crooks in Gwinnett.  I used this company to move me less than 10 miles from one location to another and due to the movers negligence, they broke my LG LCD 55 inch color TV and refuse to replace it.  I explained I do not want money just a replacement.  Spoke to Ben and he gave me the run around for over a month and told me all he can offer is a flat amount which is less than third of the cost to replace my TV.  I explained that his driver explained at the time of the move that if I did not buy a box to properly box my TV the company will not cover the damage if damaged during transporting from one location to the other.  I agreed to pay $35 for the box.  TV was not package properly nor placed in the protective box. So all I have is a broken television that is now worth zero dollars.   Warning do not use this company if they break something tough, they will not give you the fair dollar value of the items they break.

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Arsenal Van Lines Lawsuit,
Reviewer: Rodmac50 from Memphis,TN to Oakland, CA

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88 of 88 people found this review helpful

We are filing civil suit against Arsenal Van Lines! This moving company should be put out of business ASAP!
The owner of Arsenal Van Lines is Eyal Levi(aka Ben Levi,Ben Lev). We can not only put them out of business, but the U.S. DOT will make them pay fines and restitution to each of us!
Please file an online complaint with:
U.S. Department of Transportation
Federal Motor Carrier Safety Administration
website:
http://nccdb.fmcsa.dot.gov/HomePage.asp
Aresnal Van Lines info:
US DOT: 1267793
ICC MC: 637434
Mover Register: HG500529
Name: Arsenal Van Lines
Contact: Ben Lev or Eyal Levi
Address: Arsenal Van Lines
6180 Atlantic Blvd Ste B
Norcross, GA 30071-1309
Phone(s): (866) 668-3702, (770) 840-0409, (678) 222-8377
Fax: (770) 840-0430
Website: www.arsenalvanlines.com
7742 Spalding Dr # 120
Norcross, GA 30092-4207
Tel: (770) 840-0440


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Arsenal Van Lines Are The Worst !,
Reviewer: Jokar103 from Anytown, AT 55555

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21 of 21 people found this review helpful

My family and I planned a move from Atlanta to South Florida and hired Arsenal Van Lines to pack our house and move our household goods. We should have known that they were shady when they harshly criticized another moving company by name during our phone consultation and refused to come to our house for a visual estimate because they had years of experience and didn't need to see our belongings to estimate how much space we'd need.


The day of the move, the packers arrived 30 minutes late, drank bottles of soda from our pantry without asking and took all day to pack our house. It took the packers so long that we didn't close up the house and leave for Florida until 8pm (we were supposed to be on the road at approximately noon, but these &quot;experienced&quot; movers said that they had no idea that we had this much stuff and it would take them this long to pack our 4 bedroom house and garage). We got our first surprise when the lead mover told us that by law he would be unable to drive from GA to FL that late at night, so our household goods would arrive late (not good, since our homeowners association only lets us move in on certain days of the week and the movers delay would push us to a non-moving day). The next surprise came when they told me that I'd have to make some decisions on items to leave behind because the truck was full. We had to leave expensive exercise equipment, a patio table and chairs and other furniture items because they didn't come by to do the visual estimate that we asked for and as a result, the truck that they brought was too small. Speaking of trucks, did I mention that this company does not own a fleet of trucks, but rather, they rent moving trucks from other companies (we could have just as easily rented a truck ourselves if this is all they do). We were told that our additional household items could be picked up and put on another truck the next day with another move, at no additional charge.We agreed. Finally, the lead mover called his headquarters after packing the truck (mattresses tied on the outside of the truck, because they ran out of space) and his boss gave us a quote that was almost $2,000 more than our initial estimate, to be paid on delivery. Needless to say, we contested the quote given the poor quality of service we received and their inability to accommodate all of our belongings. The lead mover said they almost always revert back to the original estimated quote after the truck goes to the weigh station, so there was no need to worry. So my family and I arrived in FL the following afternoon and began to call the mover to get an ETA, but no answer. We called more than 6 times and got no response on when to expect our household goods. Finally, my husband got through to the headquarters and John, our moving rep, lied to him saying that the new quote that they gave us was based on weighing the truck - but the truck was never weighed prior to the move, so the new quote was their shady way of inflating the price of our move to make money. When my husband asked to see the DOT weight report when the movers arrived, John began to scream at my husband on the phone about how the truck was weighed before leaving our house (the truck sat in our driveway all day and they magically created an inflated quote before they pulled out of the driveway). My husband told John to first calm down and that we would not receive our household items after their movers drove 12 hours, unless we received the DOT weight report. John hung up on my husband. An hour later, the movers arrived and magically the quote was adjusted down (some, not completely) and we received our household goods, minus the items left in our house which now the company told us they would charge us to pick up and delivery. We declined. The movers unloaded our items at 11pm, much to our neighbor�s dismay. Our mattresses were wet due to the humidity from being wrapped in plastic on the outside of the truck. On top of everything else, the movers strongly suggested that we tip them for their efforts. I thought tips were given for good service. Needless to say, they did not get a tip. We just made a 12 hour trip back to GA this past weekend to pick up the rest our belongings in our house. My husband and I have moved several times over the years for work and this was by far the WORST move we have ever experienced, thanks to Arsenal Van Lines. I would not recommend this company to anyone and my hope is that they go out of business before they ruin someone else�s move.


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ARSENAL VAN LINES RUDE,
Reviewer: Phoebe from GA

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20 of 20 people found this review helpful

This company have a very bad delivery service. The delivery driver was really rude with the customer . He lies about making phone calls for delivery 's appoinment. And he threatened us about the safety to our merchandise if we do not pay money for him. We tried to call and talk with the company. Unfortunately, Arsenal Van Lines company can not deal directly with him because they hires him as an agent. and we have to pay him extra money so he will deliver the merchandise. This is untrusted company. So, Arsenal Van Lines, Inc. is middleman.They have very bad service.

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ARSENAL VAN LINES SCAMMED ME,
Reviewer: Hje from HEAVEN 2 HELL

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21 of 22 people found this review helpful

My first clue should have been the guy from the moving company with huge marijuana leaves on his shirt. This company promises:

Why choose another mover, when all they�re going to do is move you in the wrong direction leaving you distraught and perturbed. Arsenal Van Lines will take you where you want to go with ease as well as stress-free. Choose Arsenal Van Lines, you don�t want to go into a move with anything less.

I am very distraught and perturbed and my move has been anything but stress-free


Company started adding undisclosed charges when they arrived. They were unable to pack all of my belongings. I was over in weight and told the company I thought their weight estimate was a bit low. When they arrived I informed them the truck looked to small for all my belongings. I ended up leaving several thousand dollars of items they were unable to pack on the truck. Many of these items were on the original articles list. Several small items were left that were needed to reassemble items they took apart (I managed to find them and bring them on my drive out). They attempted to charge me $99.00 an hour for &quot;labor&quot;. My binding estimate was $4606.00; I now have a bill for a total of $7752.00. There is an overweight charge of 902.00 that I do not mind paying, but feel my estimate would have been more accurate if they had come on site. I have the impression they tried to make our estimate as low as possible instead of as accurate as possible and then increased charges at the time of loading. They are also now insisting on cash or money order at delivery, the contract specifies that we can use a credit card. We used a credit card at time of pick up because we felt safer (they did charge an $83.00 fee that was not disclosed until I used the card). I just feel like this is a rogue company that showed up in a rental truck, gave a sight unseen estimate and did not supply the booklet of &quot;your rights and responsibilities&quot;. They do attach a link on their email that is supposed to take you to the online version, but it is a dead link. So is their web site.

The horror continues when they arrived to deliver my items. They demanded payment in full, much more than 115%. I explained the 115% regulation but was told payment had to be in full. I had to also pay prior to the items being moved off of the truck. This was in the contract I signed that they would be paid prior to moving items off the truck. I asked to see the weight ticket and it had the following issues.

375.519 � The weight was done on two different trucks. The first on an empty truck #506541 weighed on 5/28/08 the second on a supposedly full truck #966363 weighed on 5/30/08. Then my belongings were delivered in a third truck! When I brought this up, nobody offered a reweigh. Not even the company owner when I managed to reach him.
(a)(3) no identification on either tick of it being tare, gross of net weight.
(a)(6) No registration or bill of lading number on tickets.

We attempted to inventory our belongings at the off load but were told we were wasting our time. The movers would unpack too fast for us to verify our belongings. This was true they off loaded very fast and would block boxes with other items so we could not do an inventory. We did not have the opportunity to note in writing what was missing. In fact the driver left before completing the job, telling us he �would be right back�. He went to his truck and left. We have no signed receipt of our belongings. We never got to sign for our belongings. The driver left two of his workers stranded in my home with my wife and small children. He hired them that am on the side of the road. The company hired workers off of the street in Phoenix, brought them in to my home with my wife, 3 yr old son and 5 yr old daughter. They could have been Child molesters, felons, or gang members. I can not stress how unsettling it was that these men were abandoned in my home. What if someone would of gotten injured? The company had no insurance on these strangers.One of my boxes was infested with fire ants (it was a clothing box). I contacted the AZ Department of agriculture, they sent out an inspector who took samples. He told the driver to bag up the ants. The driver said �no problem� (words this company loves to use). After the inspector left the box sat in my driveway. When I asked about it, the driver said he had no bag but could remove the box. I said ok. The driver went back into the cab of his truck (where he stayed during the unloading process). When I went back out side there was a trail of fire ants from the box to my home. Both my wife and son were bitten. I asked the driver again to remove the box, he said ok, he took a worked and went to the truck. I assumed he was getting a dolly. That is when he left, my beds were not put back together, and nothing they took apart was reassembled. Most things they took apart were missing hardware. They left two strangers in my home�.I feel a dangerous situation. They were very upset that they were left. Many of my items were damaged and broken. I understand I packed my boxes and am responsible for how they were packed. Many boxes were crushed, torn or gouged. I have several photos of this at the off loading. I was never able to sign for my belongings because the DRIVER LEFT. The company provided no tools for the workers. I had to scrounge up knives to cut tape. Provided no water, I went through 30 bottles of water for the poor guys they hired. I have called the company several times and always get a run around. There is no formal complaint section.

This has been a complete nightmare. I am missing several items; many of my antiques are scratched or broken. This is a rogue moving company that I believe has scammed me and continues to scam others. This company seems to have the practice of marking every item as &quot;scratched&quot;. When I checked my loading invoice at the on-load EVERY Item packed was marked scratched every piece of furniture. I made the mover change the Bow Flex because it had none; it was only a month old. This is just one more example of how Arsenal Van Lines tried to rip off its customers and deny any responsibility for anything. So now my home gym is missing parts I will have to order, it is scratched and bent in many places, significantly decreasing the value for any resale I may want in the future. Everything your this company took apart had missing parts, everything. Bed frames, tables and more. Nothing was reassembled at the off load because Arsenal Van Lines lost all the nuts, bolts and items needed to reassemble my stuff. They claim not to be responsible for boxed that are packed by the owner. That I can understand but many of my boxes arrived crushed, gouged and obviously mishandled. It was like they had been in a tornado. The tape they used on my belongings ripped paint off of my items. They charged for 60 rolls of tape. 60... many were only half used. I am willing to bet many were half used when they started.

They say they are a family business but the owner says (after all is said and done) that he subcontracts everything out. So he is not responsible, the truck driver blames everything on the company and he is not responsible, but they are all family. Nobody claims responsibility for anything.

I was never provided my book, required by Federal law explaining my rights and responsibilities. After much badgering, they did provide me a number for claims. I keep getting the �run around� from this company. They keep telling me things will be fine and they have not been.

Please be careful, do not get in the situation I did. They had $3,000.00 as a down payment before they even saw my belongings, my house was being sold in two days. They had me long before they started and they knew it.This has been my experience with Arsenal Van Lines...


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