Reviews for GREAT AMERICAN VAN LINES

Start <<  Moving Companies Reviews


review spacer
Review Sticky Notes HelpCloseSave Review  
Spacer
GREAT AMERICAN VAN LINES : User Reviews    Sticky Review Notes for GREAT AMERICAN VAN LINES Notes

Price
Picked Up On Time
Deliverd On Time
Accuracy Of Estimate
Customer Service Performance
Condition Of Goods
Knowledgable Staff
Average Rating:[2.52]

Number of Reviews: 33

Click to View Additional Details
Address:  24 HALLADAY STREET
State:  NJ
City:  JERSEY CITY
Zip Code:  07304
Contact:  (866)324-7920
Website:  http://www.greatamericanvanlines.com/

hide
Bookmarks facebook myspace
Email a Friend about this REVIEWS GREAT AMERICAN VAN LINES Recommend to a friend
Printer friendly format Printer friendly format
save review to user control panel Save to User Control Panel
Subscribe to GREAT AMERICAN VAN LINES reviews Subscribe to GREAT AMERICAN VAN LINES reviews


Product Description

GREAT AMERICAN VAN LINES

MOVING COMPANY/ BROKER

LICENSING:
USDOT:1381471
ICCMC:520641
NJPM:00093503

MOVINGSCAM ALERT:  http://www.movingscam.com/forum/viewtopic.php?t=6528&postdays=0&postorder=asc&start=15

Review Spacer

Submit a GREAT AMERICAN VAN LINES review


User Reviews



review program
33 reviews available


Terrible!,
Reviewer: Brandon from 33131 - See all reviews by Brandon

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
2 of 2 people found this review helpful

Worst experience ever! As soon as they charged our credit card and picked up the furniture, they NEVER returned my voice-mails or e-mails. The only way to get a hold of them was to call them with blocked caller ID; and then they hung up the phone! In the process of moving from Detroit to Miami, they moved our stuff to Chicago (!), and then they did not have a truck to bring it back South! They only have 4 trucks, and cannot handle volume in high-season. It took them 6 weeks to do the delivery (they had promised up to 14 business days), the furniture was damaged, and some items were missed. More importantly, they lie all the time. I informed Department of Transportation and New Jersey Attorney General office. You know how they get rid of their negative reviews? They ask customers to delete their negative online reviews before compensating customers for delayed delivery, damaged items, and stolen items.

Was this review helpful?  

Comments (0) | (Report this)



Missing furniture and clothes,
Reviewer: Geoffrey Douglas from USA

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
1 of 1 people found this review helpful

Furniture and clothes missing for a total of 2300.00. Didn't call before delivery and pick-up time was moved forward and I was not ready, so they had to wait stressing me. Lost clothing and computer desk plus 2 other plastic clothes missing. Personal gold tooth driver did not look professional in attitude and actions. Don't use these people from my experience. Moved prices up at moving time after I gave list of items to be moved. Bad news business.

Was this review helpful?  

Comments (0) | (Report this)



I’m recommending them to all.,
Reviewer: Camila from MD - See all reviews by Camila

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
1 of 2 people found this review helpful

I had to move very quickly for a new job. I called few moving companies just to get some ideas what whats my move going to cost me. Great American gave me the best deal I could find and after I called them my friend told me that he used them too in the past and he liked them so I booked the job. I can say that they did a wonderful job. The crew came on time, they helped me with some of the boxes and they even wrapped all my big items. The movers were very professionals. I felt like they knew what they are doing. All my boxes and furniture arrived without any damages so I am glad I used them and I am recommending them to all.


Was this review helpful?  

Comments (0) | (Report this)



Pathetic,
Reviewer: Ron from USA

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

I would not recommend this company at all; they are a very dishonest company. They give you an estimate and will tell you if it comes out higher than what the estimate was they would have a manager call to reduce the price but they never did. When they came to pick up the items and pack it they did not come at the time they promised. They also tell you what the charges would be to have them pack the material for you and when you get the final bill they jack up the price and say that the estimate was to low. When they delivered the items they wanted the rest of their money before they would unload it and of course once they did that they were short a box. We ask for some of the money back until they found the lost box and they refused. Next my wife called a manger and he told her that they would look for the box but could not guarantee they would find it so put in a claim. I am sure we will never see any money for it. This is why they want cash or a money order, so you can’t stop from paying them. We have considered taken them to small claims court and we are now looking into that.


Was this review helpful?  

Comments (0) | (Report this)



Great American Dishonest Salespeople,
Reviewer: Mattdocmartin from Anytown, AT 55555 - See all reviews by Mattdocmartin

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

I cannot recommend AGAINST using Mirit Great American enough.
The movers themselves were fine, though only one spoke English. It is a bit frustrating to try to tell someone that goes in that room using just gestures.
The number one reason to avoid them, however, is the dishonesty of their sales team. I dealt almost exclusively with Brian, who gave me a quote, then revised quote UP. He let me know if they took longer than quote allowed for, there would be additional charges. However, if they took LESS time, they would charge me accordingly.
I am an efficient packer, and had manageable boxes ready, sorted, and tables and bed broken down and ready to go. Brian provided a quote for 6 hours of move time, and 1 hour travel time. The move ended up taking 4 hours and 26 minutes, INCLUDING travel time. That was from contract signing to contract finish. So I presumed they would round it to next hour (5 hours) and that is what I would pay, as per previous discussion with Brian.

Was this review helpful?  

Comments (0) | (Report this)



Great, Courteous Service,
Reviewer: Jeri Hubbard from Anytown, AT 55555

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

We moved our family from New Jersey to Illinois. The move cost us $3500. I must say the moving company was really super and a great company to work with.

Was this review helpful?  

Comments (0) | (Report this)



Worst Moving Company Experience Ever,
Reviewer: Hatetomove from Anytown, AT 55555 - See all reviews by Hatetomove

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
1 of 1 people found this review helpful

If you are looking for long distance movers, DO NOT go with Great American Van Lines. I was quoted a fairly reasonable price for a long distance move. The company that they contracted to pick up my move showed up late, left a huge mess behind in the street and gave me a a delivery quote of more than double. I was charged $200 for tape alone. There are alot of additional charges that they "forget" to tell you. My delivery experience was even worse. They called me a week in advance of when I had asked for delivery to tell me that they were delivering my furniture that day! They arrived in a huge 18 wheeler (for 1 bdrm apt. move) that they claimed could not go down my street and I had to pay an extra $225 to have it walked to my garage, extra if I wanted it in the house. Terrible customer service rep told me if I didn't pay, they would leave my furniture in the street and hung up on me. Worst moving company ever period.


Was this review helpful?  

Comments (0) | (Report this)



DO NOT USE THIS COMPANY!!!,
Reviewer: Mike8 from Anytown, AT 55555 - See all reviews by Mike8

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
1 of 1 people found this review helpful

I cannot emphasize this enough. We were scheduled to have everything loaded into their truck, then delivered and unloaded on the same day. On the day of my move, they were 2 hours late. They were in a terrible mood, and were insistent that they only LOAD the truck that day, and not deliver until the NEXT day. The crew's excuse was that they were too tired to drive because their boss gave them a big job in the morning. They didn't feel like working late that night, but they wouldn't tell their boss this, they told me it was my problem. An hour later, the truck got packed and they left, only to show up over an hour late on delivery. After unloading and leaving, I turn on my 4 month old flat screen TV and it was broken. I filed a claim and they would not cover the damage. They also broke my grill, and charged me double what my quoted estimate was. They were late, incompetent, unfriendly, a hassle to deal with, not liable for any mistakes, and spoke terrible English.

Was this review helpful?  

Comments (0) | (Report this)



DO NOT USE!!,
Reviewer: Nicole21 from New jersey - See all reviews by Nicole21

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

DO NOT USE THIS COMPANY!!! I scheduled my move a month in advance for a 9-11 am slot, the mover called the day before to tell me they were coming 4-6 in the afternoon and that they don't know who told me they would come in the morning but they can't. They NEVER showed up the day of the move calling me and saying they wouldn't be able to make it to my apt til 9 at night. My lease was up that day and I had to find movers for the next morning. They are rude and unprofessional do not use!!!

Was this review helpful?  

Comments (0) | (Report this)



INCOMPETENT, CROOKS, LIARS,
Reviewer: Terrance Jones from Alabama To Colorado

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
4 of 5 people found this review helpful

I Provided my inventory to GREAT AMERICAN VAN LINES, INC. DAVIE, FL And I was giving a binding price of $1852.00. the sales rep and the dispatch manager TONY GONZALEZ Were nice but once I paid the $200.00 deposit everything change, these people are wolves in sheep's clothing. they will give you a low price to earn your business, when they loaded my furniture which did not change my final price was #4,678. I have since contacted the department of transportation to go after these thieves, Avoid GREAT AMERICAN VAN LINES, INC. DAVIE, FL

Was this review helpful?  

Comments (2) | (Report this)



THEY DID IT AGAIN,
Reviewer: Anonymous from short hills nj to cary nc

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
2 of 2 people found this review helpful

Fabulous move with great american van lines. They did it again. They moved me from Short Hills,NJ to Cary, NC. They moved my 4 bedroom house to NC and I recently had to move back to NJ for my company ,and called them up to move me back. These guys did another great job and stuck to the estimated price. I would just like to recommend these guys to anyone who has future plans of moving. Thank you again great american for the best service and the professionalism in which they handled my move.

Was this review helpful?  

Comments (0) | (Report this)



Think again,
Reviewer: J. Lernowich from Westminster SC to Commerce Mi

Price   
Picked Up On Time  N/A      
Deliverd On Time  N/A      
Accuracy Of Estimate  N/A      
Customer Service Performance  N/A      
Condition Of Goods  N/A      
Knowledgable Staff  N/A      
0 of 1 people found this review helpful

Terrible customer service. Completely ignored all requests, wouldn't even answer emails. Inventory list was accurate, estimate was terrible and the &quot;extra&quot; costs were exorbitant.

Was this review helpful?  

Comments (1) | (Report this)



Promises Delivered,
Reviewer: Anonymous from NJ TO TX

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
2 of 4 people found this review helpful

I felt compelled to write a review for these guys because I find that these days finding an excellent moving service is pretty rare. Being somewhat skeptical after hearing the salesperson's promises over the phone, I decided to go for it and book my move with these guys. Well, moving day came, and I was really impressed. The movers came right on time, and got right to work, stopping only for a few minutes every couple of hours. They were careful with the fragile things I warned them about (my art collection). A++ would definitely move with them again!

Was this review helpful?  

Comments (0) | (Report this)



my move to TX,
Reviewer: Anonymous from NJ TO TX

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 1 people found this review helpful

I was hesitent at first to move with Great American, despite the mostly great reviews online, because I have a really sentimental attachment to many of my belongings; they're irreplaceable to me. Trusting a group of movers I didin't know kept me up the entire night before, despite being reassured by the salesperson that I had nothing to worry about. Now that moving day has passed, I felt obligated to write a positive review for these guys. Not only did they keep their promise of moving everything with the utmost care, but they didin't waste any time doing it either. I can't thank these guys enough, I've already recommended them to friends and family, with similar results. highly recommend, would use again (but hopefully I won't have to... I'm finally getting used to texas!)

Was this review helpful?  

Comments (0) | (Report this)



Happy customer,
Reviewer: Julia Thames from NJ to KY

Price  N/A      
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance  N/A      
Condition Of Goods   
Knowledgable Staff  N/A      
2 of 2 people found this review helpful

Used great american to move me to kentucky. Was a little skeptical as there are some bad reviews which could scare some people but everyone i spoke to there was very polite and helped me out. I have referred them to some of my friends and haven't heard one complaint so thanks guys for taking care of me and my friends. Good company definitely recommend.

Was this review helpful?  

Comments (0) | (Report this)



Stay away from them,
Reviewer: Jason from NJ to NC

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

These guys have the movers bait and switch trick down packed. They will give you a good quote, only to switch the price on you on the original move date. They are shady, liars and thieves. STAY AWAY FROM THEM!!!
My stuff was damaged and they are no where to be found. Do yourself a favor and go with the slightly more expensive movers that give you piece of mind and take care of your stuff.

Was this review helpful?  

Comments (0) | (Report this)



VERY BAD COMPANY,
Reviewer: YAKIR from FROM JERESY TO LOS ANGELES

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
1 of 1 people found this review helpful

hi my name is yakir i orderd a moving service from GREAT AMERICAN VAN LINE. the service was to move all my household stuff from new brunswick new jeresy to los angeles california. the service include: picking the stuff from my house in jeresy and deliver them to my new adress in california *and put all the furnitures and the boxes in my apt *inside my apt so i agree and gave them all my stuff they arrive to los angeles on the 14 of may at 23:15 and the service employees of this company was very rude and very loud they was trying to ask for more extra money from me for all kind of diffrent thinks that was not told me before and then when i refused to pay them more they left all my stuff on the first level of parking lot under my building and i had to carry them myself from 12 midnight to 4 in the morning i also damaged some of my stuff while doing it i am very upset about this company i called the manegment for weeks with no answer i just dont want it to happan again to someone

Was this review helpful?  

Comments (0) | (Report this)



BE CAREFUL WITH THEM!!!,
Reviewer: Anonymous from Anytown, AT 55555

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
1 of 1 people found this review helpful

THEY DO NOT PROVIDE YOU THE APPROPRIATE MATERIAL TO PROTECT YOUR FURNITURES, THEY GIVE YOU BAD ESTIMATES, THEY TAKE VERY, VERY, VERY LONG TIME TO SEND A SIMPLE INSURENCE FAX TO THE BUILDING WHERE YOU ARE GOING TO MOVE TO. THE TRUCK, VERY LIKELY, WILL BE SMALL FOR EVERYTHING YOU HAVE TO PUT IN. ALSO TAKE CARE OF YOUR VALUABLE STUFF. IT MAY SUDDENLY DISAPPEAR!!! I REALLY DO NOT RECOMMEND THEM TO DO YOUR MOVING! YOU WILL HAVE A BIG HEADACHE!THIS IS NOT A COMPETITOR WRITING THIS REVIEW. IT IS A COSTUMER!

Was this review helpful?  

Comments (0) | (Report this)



My awesome experiance,
Reviewer: Melissa from NJ TO NJ

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
1 of 1 people found this review helpful

I worked for a few summers delivering furniture so I have a very good appreciation for moving and how much of a pain in the a** it can be. This company is AWESOME. From the 1st phone call to the last item unboxed and placed the Professionals were just that - courteous, on-time, didn't pressure for tips, nothing broken or scratched . My wife and I have several pieces of heavy furniture including a sofa sleeper that's a beast and the three man crew moved it down four flights like it was a fold-up card table. The job came spot on the estimate and they give you plenty of heads-up on the extras packing materials but its at your option. I forgot to mention that it was snowing and they didn't even track thru the new house...UNBELIEVABLE! I will recommend The Professionals to whoever asks me for a moving company and they'll get my call every time.

Was this review helpful?  

Comments (0) | (Report this)



LOOK NO FURTHER HIGHLY RECOMMENDED,
Reviewer: Mital silver from MONTCLAIR NJ TO MONTCLAIR NJ

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

I am an extremely detailed, organized and particular person. I also spend time doing research and getting several estimations before hiring any business. Within 15 minutes of meeting ADAM from MIRIT GREAT AMERICAN, I felt completely at ease. He answered every question, wrote down every detail, and explained the entire process. By the time the estimation was over, and without getting any other estimations, I knew I was hiring them. Our closings turned into a nightmare and ADAM worked with us with the most patience and understanding. Never once was I made to feel pressured about timelines. He always reassured me that I had nothing to worry about with them, and never once did they ever mention money or additional fees. BENI and his crew were polite, funny, friendly and professional. Not one item was broken or even scratched. They truly made what is usually the most stressful part of moving, the easiest and most enjoyable! THANK YOU MIRIT GREAT AMERICAN

Was this review helpful?  

Comments (0) | (Report this)



Fast, friendly and professional movers,
Reviewer: Rosemary Hggiss from NJ - WA

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
1 of 1 people found this review helpful

I've moved three times in the past year, most of the time with different companies but I just had the best move on the last week with Mirit Great American Van Lines. They gave us a very accurate estimate over the phone and help us plan our move. Soon their long Distance dispatch called us and confirmed the job and went over the details. He also seemed very polite and professional, and assured us everything is going as it planed and the movers will come tomorrow @ 9 â 11 am. Not only did they show up on time but they packed nearly our entire apartment. Shortly after arriving, the Forman provided us with detailed information about the day and they started to work right away. Thank god they came with extra boxes and moving supplies and actually that we didn't even realize we will be needed! The packing obviously took much longer but once we arrived at our house they unpacked us in record time and even help us to reassemble some of our furniture. This was a painless move and really had a g

Was this review helpful?  

Comments (0) | (Report this)



avoid great american van line,
Reviewer: Suresh from burlington,MA to Bellevue,WA - See all reviews by Suresh

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
1 of 1 people found this review helpful

Carrier Name & address :
GREAT AMERICAN VAN LINES, 24 Halladay st Jersey city ,NJ 07304
phone number :201-451-3000
Date of pickup : 10/16/10
Planned date of delivery : 11/5/10
Date of first delayed delivery : 11/22/10
Date of second delayed (as shipment went missing) delivery : 12/7/2010
Address for pickup : Burlington ,MA 01803
Address for delivery : Bellevue,WA 98007
Job Number : G 568426

They have a modus operandi for cheating :
I contacted great american van lines at new jersey on phone number : 201-451-3000 abd talked to DANA ,she gave the loest quote and i got

trapped and then started my journey for agony. they cheat , plunder you for money , and have no customer orientation.
Aafter the deal was finalised for 1150 , they charged me 237 on credit card and asked me to pay 300 while pickup and rest while delivery.
But during pickup ,they charged me extra and took $600 (my friend paid since i was already in wa by then) and counted


__________________

Was this review helpful?  

Comments (0) | (Report this)



Great Experience,
Reviewer: Patricia Madrigal from NJ TO IL

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

I was very happy with Great American Van Lines and the service they provided, their rep Nathan was great and the guys that did the move performed quickly and professionally. I would definitely recommend Great American to my friends and family.

__________________

Was this review helpful?  

Comments (0) | (Report this)



Great Service from Great American,
Reviewer: Robert B from NJ TO WA

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 1 people found this review helpful

I used to receive a shock at the very thought of moving somewhere in USA but Great American Van Lines made me overcome this feel in blink of an eye! They are a trusted name in the USA moving market & serve to large number of customers for much lower price. Despite low charge, they were top of things & managed everything like a real professional. The way they packed & offloaded our stuffs was really notable. So good was their packing skills, that I was unable to find a single scratch on any of my possessions. I am very satisfied with their moving service & would recommend them to everybody in near future.

Was this review helpful?  

Comments (0) | (Report this)



I congratulate the moving crew,
Reviewer: James R from NJ TO NJ

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

I have recently moved with Great American Van Lines. They helped me relocate successfully. The movers were well behaved and did everything to make me feel comfortable. From start to finish, everything was organized superbly to eliminate the possible hazards. They explained me the moving expenses along with few techniques of saving money while moving. Four men were in charge of getting my belongings ready. They packed and loaded all my stuff. I followed the moving van till the weighing station. As a door to door relocation service provider, the movers were supposed to drop my belongings at my door step, which they did just on time. Overall, it was a very good move.

Was this review helpful?  

Comments (0) | (Report this)



Do not use this company!,
Reviewer: Anonymous from Anytown, AT 55555

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
1 of 1 people found this review helpful

I never wrote an online review in my life but this time I really want to warn others and hopefully make this company go out of business! We had horrible experience with them! They were nice only when they booked us but after that the trouble begun.
We told them the furniture must be delivered before 5pm and thus we had to schedule a delivery time early enough. Initially they agreed all was fine. Then they simply IGNORED this deadline and scheduled the movers late in the afternoon.
When we called to ask about when the truck would arrive, a guy with a Russian accent (we did not get his name) behaved like a jerk saying that it was not his problem that the truck was scheduled so late and that he would call us back. when we called back he was actually making fun of us. It was unbelievable, they behaved very unprofessionally! Unfortunately, we were not able to move our stuff because of the deadline delivery we had. We had to cancel the delivery and find a different moving company.

Was this review helpful?  

Comments (0) | (Report this)



Do NOT use this company!!,
Reviewer: I hope that I never move again from Chicago to New York

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
4 of 4 people found this review helpful

I don't typically write online reviews, but I had such a dreadful experience with this moving company that I want to be sure that no one else has to suffer through a move with this company's incompetence. NOTE: Great American Van Lines and Mirit Great American ARE THE SAME COMPANY - both with addresses on Halladay Street in Jersey City. This makes it next to impossible to track them down or to report them to the BBB.

PLEASE DO NOT USE THIS COMPANY. Our moving experience was horrible. They were rude, unprofessional and underhanded. I am immensely relieved that it's over, but it's hard to move past the nasty, cheated feeling and the extreme distaste that came from dealing with this wretched company.

Was this review helpful?  

Comments (1) | (Report this)



Unprofessional,
Reviewer: Anant from Anytown, AT 55555

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
1 of 1 people found this review helpful

I booked this move with a person named Brian, who gave me a rough estimate and was very professional with the booking. Upon pick-up, their foreman told me he would have to increase the charges due to the amount of items- he went through in detail the source of all of the charges and was very transparent and honest. I had no problem with this and tipped him and his crew very generously. He told me it would take 7-10 days and that I would pay the remaining balance in cash or by credit card 3 days prior to delivery. Five days later I called to check the status and this is where the true nature of this company showed through...

I spoke to a person named David who told me 1. The delivery would be 2-3 days late (he never bothered to call me to tell me this) and that 2. he wouldn't accept a credit card at all as my order was too small and not worth it to him. The day prior to the NEW delivery date I called again to confirm only to be told by David he didn't know when it would be delivered, but that it would be another week at least. Again, never once did he call me to explain- I had to track him down. Long story short, the delivery took 20 days. The driver who brought my stuff called me to say he would be here within 6 hours or so. After 6 hours I called him (again nobody called me) and he said it would be later that night. LAter that night I called him and he said it would be the next morning b/c he was tired- but he told me he had to be here at 7:30 AM (on a Sunday) I asked him to move it to 9:00 AM as my building won't allow a move that early and he refused b/c &quot;he had other things to do&quot;. The next day he arrived at late at 8:45 AM with no apology or explanation and then had the audacity to try and ask for extra money and made up surcharges that were not in the original contract. I had at this point refused to pay cash and was told by management (DAVID) I could pay with a card on delivery and he would tell the driver. The driver was never told anything and argued with me in front of the building for payment in cash AFTER I had already charged it over the phone.

I would use them if you a. don't care when your belongings arrive and b. have nothing of value that is being moved. i.e. use these guys to move boxes of wood shavings. Otherwise DO NOT USE THIS COMPANY. They are DISHONEST, completely disorganized and unbelievably unprofessional.

I planned to speak to the owner of the business this week only to find out that is exactly the person who was feeding me lies and excuses all along...

I wouldn't take time out of my evening to write this if I didn't feel so strongly about it...believe me, you will regret booking with this company. I wouldn't wish this upon my worst enemy.


__________________

Was this review helpful?  

Comments (0) | (Report this)



SUCKS,
Reviewer: Anonymous from NY to AL

1 of 1 people found this review helpful

They suck.... I got quoted and told them everything I was moving it was 750... and They came (after taking a NON REFUNDABLE 75 deposit) and loaded everything on the truck and told me it was 1200...WTF. Then everytime I called to find my stuff, I got an attitude, Plus lied about when my stuff would arrive. They also lost my 9 day old (at the time) his sleepers, oneisies, shoes, health kit, box of 200 diapers, a box of wipes, hats, booties, outfits, and a box of medicine. They also STOLE my Puma Sneakers and my PHAT FARM sneakers out of my laundry basket. I knew exactly what was missing. I contacted BBB and they just sent me a letter stating they tried to contact them and they have not recieved info and told me they reccoment me taking legal action with my case. I will sue them, They have loop holes in their contract.

Was this review helpful?  

Comments (0) | (Report this)



GREAT MOVERS THE BEST JOB,
Reviewer: Amir henderfield from ct to fl

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
1 of 3 people found this review helpful

i use great american van lines to move me from ct to fl they show up 9 am in the morning did all my packing load all my stuf it took them about 5 hours to packed and load my stuf then driver call me and tel me thet he will be in fl in the wekend they pick me up on monday ,the movers showup on suterday morning i have a 3 bedroom they assembely all my bedroom set togeder my dining table they realy did a great job i will recomendem to other pepole

Was this review helpful?  

Comments (0) | (Report this)



They Are The Worst,
Reviewer: LV from NY AZ

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

DO NOT use American Van Lines...in fact run like hell! I made the mistake of useing them to move from NY to Arizona. Alot of my things were missing or ruined. They were wonderful at communication until they got their check. They quoted one price and on moving day gave another this company if thats what you call it is a rip off. Stay away! I would never recommend them to anyone. To date I am still trying to locate my missing items.

__________________

Was this review helpful?  

Comments (0) | (Report this)



happy customer,
Reviewer: Les Beebe from nj to oh

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

is start with the office was excellent
and the performance of the forman was excellent
and the crew in the pick up and the delevery
was perfect i recive all my items and in good condetion no dameges i will recommend great american to other pepole

Was this review helpful?  

Comments (0) | (Report this)



RUN THE OTHER WAY,
Reviewer: LVMP from NY AZ

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
0 of 0 people found this review helpful

I used this company and they broke nearly every item or it was missing, they give you one price on the phone then once they show up ther price doubles.

Spend your money on a reel moving company not these crooks!


__________________

Was this review helpful?  

Comments (0) | (Report this)



Click here to go back
  Home | About Us | Choosing A Mover | Moving Tips | Moving Terminology | Mover Reviews | Moving Check List | Contact Us    
  Privacy Policy Terms & Conditions



Powered by Five Star Review.