Reviews for NATIONAL VAN LINES

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Price
Picked Up On Time
Deliverd On Time
Accuracy Of Estimate
Customer Service Performance
Condition Of Goods
Knowledgable Staff
Average Rating:[4.14]

Number of Reviews: 25

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Address:  2800 Roosevelt Road
State:  ILL
City:  Broadview
Zip Code:  60155
Contact:  http://www.nationalvanlines.com/index.php?page=contact
Website:  http://www.nationalvanlines.com/index.php?page=contact

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National Van Lines

website:  http://www.nationalvanlines.com/



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25 reviews available


Do not use this company,
Reviewer: Kathydownsouth from Anytown, AT 55555 - See all reviews by Kathydownsouth

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2 of 2 people found this review helpful

DO NOT use this company. The driver and his crew seem to have misplace
many, many boxes. I called to complain and was told I took too long. But they saw me coming. I moved from a large home up north to a storage place down south. So they knew the boxes were not going to be opened any time soon. It did take a long time to fix up the house I bought and to get the mortgage. Small antiques and baseball memorabilia are gone, all my Father's and husband's army treasures are gone. all gone. I was told to fill out a form listing items, it took forever to figure out how to enter the items. Now I see most of the list is missing. I am over 65, and a widow, and I cannot sleep, I keep seeing my stuff.

These men even charged me for trash. What trash? I didn't pack trash.
There is no record of a weighing at a weigh station. The weight is padded. A 100+year old table was taken apart, when I said not to. We are looking, internet, pawn shop etc. One item will turn up. This is not over

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moving to ny,
Reviewer: Addison from MArietta ga USA - See all reviews by Addison

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0 of 0 people found this review helpful

I have never used a mover to move a few pieces of furniture before. From the very beginning the staff on the phone took me through the process step by step. I felt very comfortable from the very start that my things would be moved with care. The gentlemen who came to my home were equally as professional and it was a great surprise to see them at the other end of the delivery. Everyone was so polite always professional. I would highly recommend National Van Lines and would use them again in a heart beat,

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JOE BONNIE & SONS - FL,
Reviewer: Rohitk from Detroit, MI - See all reviews by Rohitk

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8 of 8 people found this review helpful

I know moving companies can be a hit or miss and the performance truly lies with the driver and the team loading/ unloading the truck. I had a terrible experience with United Van Lines and hence I chose to go with National and their agent in FL (JOE BONNIE & SONS). I was very pleased with the service, nothing was damaged, priced perfectly and the shipment arrived a little later than I hoped for but within the delivery window that was quoted. Special thanks to the driver, Thomas Kerekes. He truly cares about ensuring that your stuff arrives safely!

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Good Experience with Nationwide,
Reviewer: Brian from Hutchinson Island, Florida

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9 of 9 people found this review helpful

We had a very good experience with nationwide Van Lines. From the initial phone call with Racheal Skolnik, from pick up to delivery of items, everything went as explained. Rachel was wonderful (great customer service) from the beginning to the end, as was the delivery crew of Eric, Victor, and Liel. They wrapped and moved our furniture with care. I would certainly use and/ or recommend Nationwide Van Lines in the future.


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National Van Lines: Lost boxes, possible theft by employees,
Reviewer: J.Smith from Cleveland

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27 of 27 people found this review helpful

DO NOT Move with National Van Lines. They deceived us into buying consumer insurance and protection and then proceeded to lose multiple boxes from our move, scarred up floors and walls in both our pick-up and destination and broke many delicate items like my wife's jewelry. When we tried to contact them, they did not respond at all. No emails, no phone calls returned, nothing.Finally I had to email their CEO who did not respond, but I was able to get a hold of Gerry Mundt, VP of finance. He claimed that the paperwork was filled out correctly, even though we were able to prove that multiple papers were actually forged by the driver and members of the National's moving team. DO NOT MOVE with this company if you want to receive all your household items at your destination. Finally, we are investigating possible theft by their movers. We lost $15,000 worth of jewelry that they packed and loaded and an investigation is pending.

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It's been a Looong road,
Reviewer: Smcd from Anytown, AT 55555 - See all reviews by Smcd

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25 of 25 people found this review helpful

Do not use National Van Lines if you care at all about your belongings. My husband is a pastor. Waiting until after lunch 8/5/11 for packers to show, finally someone to called & told us they made a mistake, a large team would be at our house early 8/8 house would be packed before loaders arrive that afternoon. 8/8 2 packers arrive @ 10am. Loaders arrive @ 11am. Lots of arguing between loaders/packers, our belongings took the brunt of their anger. So many things broken, including 1800's heirloom clock, picture frames, camera, lenses (which were tossed in the same box as their original boxes, Sons ipod touch stolen. He kept it in it's case. Case made it, ipod didn't. Marble top table broken, list goes on & on. Estimated damage well over $1,000. Even had a china teacup packed in box w/ garage tools. It's now 10/16/12 over a year later. Were given ck for 700, to fix clock & camera. They lost many claims, didn't return calls/emails. Even spoke to CEO Maureen Beal who was rude/unhelpful.


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Terrible moving experience-Do Not Use!,
Reviewer: Woahbilly from Anytown, AT 55555 - See all reviews by Woahbilly

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31 of 31 people found this review helpful

When my husband and I started dealing with National Van Lines, everything was great. We chose National Van Lines expecting the best service. Beyond the beginning, everything was atrocious. The loaders were extremely late on our move out day. We were told shortly after lunch and they didn't arrive til after 4:30. We had asked that they come as early as possible as we had to go on the road that night so we could make it to North Carolina for our jobs. We wanted to drive 6 hours that night and we were only able to drive 2. We were very disappointed. Our goods took longer than we expected to arrive. We were told Saturday, August 11 and we didn't get anything til Wednesday, August 15. The driver and mover were very rude to my husband at their arrival. They blatantly mistreated our furniture and we found boxes crushed and the goods inside also crushed and often broken. It was gut wrenching to open up boxes and discover so much of our stuff broken and mistreated. While the movers brought our furniture in the house, they dragged our wood furniture on the concrete, therefore scratching it all up and breaking some parts. Our furniture was taken apart without our knowledge and not put back together. We are missing screws on our coffee table and we can't find a replacement screw. The table is worthless. One of the movers fell into our bookcase and broke it into bits. He gave my husband $30 cash for the bookcase and the bookcase is actually worth $60. I have an ottoman that looked like it had ropes tied to it and heavy goods placed on top. The soft top is crushed and not repairable. We have a microfiber chase lounge that was dragged on the ground and has scuff marks on it that I cannot remove. They placed our couch long side up on the ground and got it dirty. Our Dyson vacuum cleaner was unloaded off the truck and dragged across the ground. My husband was alone the day the movers arrived and they were both coming and going so fast that he was losing track and getting confused. He would look one way and see our furniture being dragged, and turn around again to see our boxes being thrown on the ground and fragile boxes being stacked up heavy and high. There are so many other things that were mistreated, broken and destroyed. There is nothing more disrespectful as having things that we worked so hard for treated so terribly. Having our hard earned goods being trashed like garbage just crushed my husband and I. I regret to no end using National Van Lines. I wish I would have paid more and gone with United Van Lines, who I used twice before for cross country moves. My goods were treated with the upmost respect and care. National Van Lines took our hard earned money and goods and trashed them. I have told anyone who will listen to ***Never Use National Van Lines***! We have filed a claim and we know we will not be fairly compensated for the damage done. It is such a shame. Really, shame on National Van Lines for turning an already stressful situation to near unbearable. Well, you got your money from us and we are just another faceless and worthless customer. Just an absolute shame.


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Absolute nightmare !!!!,
Reviewer: Bikemen from Tampa - See all reviews by Bikemen

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29 of 29 people found this review helpful

Moved from Phoenix, AZ to Tampa, Fl. On December 15, 2011 Three Gorillas (National Van Lines contractor) certified a gross weight of 11,800 pounds. That�s what we paid $7444.27 for. Mr. Scott J. Goble from Mountain Moving and Storage (the sales person) specifically told me that weighing are federally enforced and fraud free. That serious consequence would be imposed to anyone that messed with these. Now United Van Lines claims that the actual weight is 12240 pounds. And charged me an additional $810. Who is lying? The reweigh issue came about when I inquired Mr. Goble why I wasn�t able to witness the first weighing like we agreed to. He blamed Three Gorillas for not following his instructions. That�s the reason I asked for the second weighing. That never happened. United Van Lines didn�t fulfill their contractual obligations. Be aware of this scam.

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Bonnie & Sons,
Reviewer: Mr. Smiley from Florida

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24 of 24 people found this review helpful

We used Bonnie & Sons an agent for National Van Lines in south Florida. The service was fantastic and these guys really hustled. Only small issue was they came later than stated for delivery but other than that I could not ask for more.

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Bad local agent.,
Reviewer: George Connolly from Boston to Wilmington, NC

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22 of 22 people found this review helpful

The driver, loading & unloading staff from National did an excellent job, however the local agent for National (A to Z Express) from Salem, NH did not.
We paid them quite a bit of money to come in and pack our household goods the day prior to loading.
They brought wardrobe boxes to hang our clothing but chose to roll up our clothes (suits, dresses, pressed shirts, etc) into a ball and stuff them in the wardrobe boxes instead of hanging them. We are now facing several hundred dollars in cleaning and pressing costs to fix what they messed up.
They came in and gave us a very professional presentation and quote, which they met and overall did a good job for us except for the packing of the household goods. The company is run by three brothers and the one responsible for the packing is the cause of this poor review. He was more interested in completing the job by 4PM than doing a good job. I would be very careful if choosing them as the local agent for National.


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Good Service,
Reviewer: Stan H from FL FL

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23 of 23 people found this review helpful

We just used Bonnie and sons a National van lines agent for our realocation and were very pleased with the service. The price was a little steep compared to other moving quotes we recieved but I guess these are the going rates.

just wanted to point out how well a job th movers did with packing our items.


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Moving Review,
Reviewer: Biji Ashumudi from MA TX

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21 of 21 people found this review helpful

After much research we picked National van lines to do our move. The mover arrived at our home on moving day at 9:00 AM and beagn packing our items with the moving boxes they came with. The movers did a great job packing our items and we did not have one single damaged item. The moving company deliverd our items quickly to our new home and we were very happy with the service. National van lines is a very good moving company.

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Good Movers,
Reviewer: Good Movers from South Dakota West Virginia

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22 of 22 people found this review helpful

We chose National Van Lines because they had a local agent near our home. The came and viewed our items and gave us a binding estimate. The workers did a nice job with our furniture and if we need to move again we would not hesitate to call them again.

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GO WITH A PRO,
Reviewer: Laurence M from VA WA

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25 of 25 people found this review helpful

What can you say after reading some of the horrible reviews for these scam moving companies I decided to go with the pros? I used National van lines and the service was outstanding. The price I will say was nearly twice as much as some of these smaller moving companies had quoted me but I feel the comfort and security are worth a few dollars more.

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Bannister Moving & Storage,
Reviewer: Dre123 from Anytown, AT 55555

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25 of 25 people found this review helpful

This Company is Very Professional,I had a great move,My Movers were on time! nothing damaged,employees were very careful and professional,worked very hard, I had to actually ask them to take atleast a 10 minute break to get a drink,They carefully wrapped my furniture,took furniture apart and put it back together for me! I would highly recommend this company! I can't express How happy I was with my move! Thanks!

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large reliable and established,
Reviewer: Easy Move from Anytown, AT 55555

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18 of 18 people found this review helpful

Can't go wrong using major van lines, if you have the means it is always better to go with a large reliable and established mover rather then taking a chance on some fly by night.

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Cant Go Wrong,
Reviewer: Hidi T from NE MA

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22 of 22 people found this review helpful

What can i say you get what you pay for! National Van Lines are pros and you will get a great move.

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Happy,
Reviewer: Gmankel from Anytown, AT 55555

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19 of 19 people found this review helpful

I had the BEST experience dealing with National Van Lines out of Chicago. After going through the worst ordeal with an auto shipping company I was very nervous to ship my household items. From my initial email contact with National to the day my stuff got delivered I felt as though I was in good hands. My emails were always answered promptly, their phones were always answered and everyone I dealt with from the sales rep, to operations person, credit department and movers provided great customer service. My move was over estmated so I was very happy when my move from AZ to WI only ended up being $1300. My items were picked up and delivered in the time-frame I requested and I was very pleased overall.

An important thing to remember is a lot of big moving companies have agents throughout the states so my best recommendation is to deal directly with the van line company if you can, more than likely you will recieve better service and be in direct contact with people from the headquarters office. Had I dealt with the agent in AZ I understand I may not have had as good of an experience as I did. The closer you can get to dealing with the van line the better. Same thing with brokers, stay away!!! My car situation would have run much better had I worked directly with the trucking company and not a broker.

I would definitley recommend National Van Lines to anyone looking for a moving company.

Read more: http://www.rateitall.com/i-7044-national-van-lines.aspx#ixzz0rEYSn6od


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GREAT,
Reviewer: PALLAVTANDON from Anytown, AT 55555

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21 of 21 people found this review helpful

I moved from Chicago to Portlan Oregon.
It was all smooth from the first call with these guys, email communication, assesment, costs, pickup and delivery.
There not to exceed price was really not to exceed. I shot the weight limit by about 100 pounds.
The driver was very professional and very polite. He visited my home a day earlier to make sure he has parking space.
Came on time on the pickup date. Got very professional helpers with him. they packed and loaded every thing in 3 hours.

On the date of delivery he called a day earlier. Setup the delivery over a weekend. Arrived on time and unloaded, unpacked and re-assembled my furniture.
All along the communication was very good.

The price was higher than few agencies but lower than other reknowned longdistance carriers.
I loved this move. I would recommend them to anybody who is doing a long distance move.


Read more: http://www.rateitall.com/i-7044-national-van-lines.aspx#ixzz0rDO0qboI


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Perfect,
Reviewer: Peter Dalton from GA OK

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20 of 20 people found this review helpful

After great research I went with National van lines and don't regret it. The price was higher then most of the quotes I had received but the services were worth it.

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National Van Lines,
Reviewer: Kyle. F from Colorado New York

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20 of 20 people found this review helpful

My family and I where very pleased with the service we received from National. The work was completed in a professional manner and according to our agreement.



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JOE BONNIE & SONS,
Reviewer: K. Vasquez from Florida Florida

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21 of 21 people found this review helpful

I also had a very good move with Joe bonnie. They where very well organized and the men did a great job. We moved from Lake Worth to Jacksonville. The price was reasonable and we would recommend their services.

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O,Neill Transfer & Storage,
Reviewer: Benji from CO NJ

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20 of 20 people found this review helpful

If you're looking for a good mover out of Colorado I recommend O,Neill's moving & Storage they do good work and we where very happy with their services.

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M&M Moving,
Reviewer: Pam Q from Texas Florida

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19 of 19 people found this review helpful

I was very happy with the service provided by M&M Movers of National Van Lines. They are located out of Austin Texas and are a full service moving company.

I used their services to move from Texas to Florida and give them an A + and I could not be happier.

I Recommend M&M Highly


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JOE BONNIE & SONS,
Reviewer: Carter from Florida Florida

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16 of 16 people found this review helpful

Had a great move with Joe Bonnie out of delray beach FL. We movewd localy with in Florida but where very happy with the service.

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