Reviews for TWO MEN AND A TRUCK

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Price
Picked Up On Time
Deliverd On Time
Accuracy Of Estimate
Customer Service Performance
Condition Of Goods
Knowledgable Staff
Average Rating:[2.86]

Number of Reviews: 13

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Address:  3400 Belle Chase Way
State:  Michagan
City:  Lansing
Zip Code:  48911
Contact:  877-263-6444
Website:  http://www.twomenandatruck.com/

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Product Description

TWO MEN AND A TRUCK®/INTERNATIONAL, Inc.

Website: http://www.twomenandatruck.com/home

Phone Numbers

Toll Free: (800) 345-1070

Local: (517) 394-7210

Fax: (517) 394-7432.

 



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13 reviews available


Do not use this company,
Reviewer: Raleighncgal from Anytown, AT 55555 - See all reviews by Raleighncgal

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2 of 2 people found this review helpful

I had a horrible experience with this company. I am still trying to get several issues addressed and my move was at the end of June (22/25/27). I was supposed to have my entire house packed, yet when they left my house, several items were unpacked, most of the boxes were half empty, and many of the items in the boxes were not wrapped, including breakable items. I had to unpack every box and repack all of them. I have been trying to get this fee refunded, which was agreed to, but has still not be refunded. They came back after saying they would refund this amount and told me I now owe them more money, despite having a signed bill showing a balance due of a certain amount, which actually is less than what I was charged. I also have been trying to get damages taken care of, which are extensive due to them badly wrapping all my furniture and pictures. Almost every picture frame is damaged, as well as almost every piece of furniture. They have yet to take care of any of this.

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Two Men and a Truck Nightmare,
Reviewer: Shannanp from Anytown, AT 55555 - See all reviews by Shannanp

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1 of 1 people found this review helpful

I was scheduled for the Baltimore location to move me by the

Rockville location after a representative from the Durham, NC

location(which is the main office for this franchise).

If I could give this company a 0 I would. The worst. Two of the four workers complained about a delay in pay because our move wasn't a direct move (our stuff was being stored until we could settle on our new house) and then they indicated they might not finish the job. They dropped boxes and furniture in front of us. They did damage to almost all of our furniture. Packed a lot of our breakables together in a pile on a few sheets of the newspaper they use instead of wrapping breakables individually. They packed heavy breakables on top of more fragile breakables causing them to break. They can't find some of our stuff, like our 60" TV, levels, bedding and other stuff. We have a lot of missing stuff and probably more than we even know right now, we will probably realize something it missing months from now when we go to look for it and realize it is not there. There is no way to tell for sure since they did not do an inventory when loading our stuff and failed to weigh one of the trucks. Two boxes of stuff that isn't ours was delivered to us and has never been retrieved by the company. I found CDs in our outside grill. Contents of boxes scattered. They packed unwrapped pictures in a big wardrobe box with fishing poles, box of ornaments, curtain rods, closet rods and other things causing damage to them. They didn't have an inventory for me to sign and didn't weigh one of the trucks. They have produced no damage sheet with my signature on it. When I contacted corporate I was told "franchises are their own entities and make the final decision" in regards to a settlement for our losses. Leaving me with no confidence in the "Two men and a truck" name. I definitely felt they were NOT "movers that care". Not only would I not recommend this company but I will be sure to share my horrible experience. Moving is stressful enough as it is but dealing with this company made it a nightmare.

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Losey service,
Reviewer: Tia Robinson from United States

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1 of 1 people found this review helpful

I hires them to mive me about 1000 feet away and they managed to screw that up. They broke my television and they damaged my Marble table. I took the extra insurance and they still only want to pay me 60.00. This must be their standard practice . This manager Kyle was an arrogant pubk who likes to fast talk and ignore what anyone else is saying. I honestly don't think they have a contract with an insurance carrier that's why they try so hard to not pay claims. Well get ready Two Men and a truck I will see you in court

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Avoid This Company,
Reviewer: Jason K from ILL IN

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1 of 1 people found this review helpful

We arranged a move at an hourly rate and were assured it would take less than 2 hours because we specifically scheduled it during the middle of the afternoon. Instead, the movers were several hours late, outside the promised time range, and rather than ask us or get directions for how to navigate the trip during rush hour, the movers decided to go directly through the Circle (the worst backup spot in Chicago) during rush hour! A simple call could have directed them to an alternate and much faster route. Of course, the trip took nearly twice as long, and they charged us $90 per hour for sitting in rush hour traffic in the Circle. Their reaction to our suggestion that they abide by their bait-and-switch offer to charge us for two hours--not their problem.

Moreover, they put a glass table--the only item we asked them to move--on the ground, chipping the edge. When we asked them to remedy this damage, they pointed to a clause in our contract where we allegedly agreed that the table was worth only $60, so they agreed to pay us only this amount. We would never have agreed that a $2000 table was worth $60, and we would not have hired movers for $300 to move a $60 table! At the very least, their contract was deceptive, but we wonder if they altered the contract after they discovered the table had been damaged.

Attempts to resolve the issue with customer service were totally unproductive. All we wanted was to be charged the $240 they assured us the move would cost (not well over $300) and to have the table repaired for less than $100, which should have been covered by their insurance. Their treatment of our move and our complaint were both shameful.


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Nice Move,
Reviewer: Donald Coppan from Washington Florida

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0 of 0 people found this review helpful

Two Men & a Truck provided good service for our move. The look and feel is very generic nothing fancy but the price was about 20% less then United and Atlas so we saved a few bucks.

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Reality Check,
Reviewer: Reality Check from Omaha NE

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0 of 0 people found this review helpful

This was this single most un-excusable, messed up move in my 43 years of moving. I had called no less than 3 times days before the move to confirm the arrival time and move logistics. This is ENTIRELY the fault of the personnel involved, not travel problems, acts-of-god, including nature, or any external problems. Except for the generic admin who answered the phone, I was harassed, complained at, and un excusable moved no less than 4 hours past the latest acceptable time, by two movers who barely had a grasp of basic American English. The labor/movers themselves stated that they had already shipped an entire household before mine, and except for the mover who had no English, the semi-blind 'boss' was lethargic, bitchy, complaining, and almost harassing at every single aspect of my basic, single household move. The secondary mover who spoke no English stated many, many times that the other guy was &quot;mueo loco&quot;, and he diffidently was. At the 3 hour point past my latest acceptable move time with no arrival of the psycho movers, I was put on hold for no less than 22 minutes awaiting a arrival time 3 hours past. The generic adim finally answered stating &quot;can I help you&quot;, as if no communication. logistics, or why I was on hold. The movers themselves, mainly the head semi &quot;boss&quot; psycho had no internal truck lighting, and I had to hold my available flashlight at ever twist and turn as a compassionate move on my part, as i lifted, carried, and struggled to help carry many, many pieces and boxes myself. NOTE: I am a semi-disabled United Stated Air Force Veteran with a concussion and a bad back. If anything, the only good of this move with Two men and a Truck was the secondary mover who spoke no English. He tried at his best to be professional, courteous, consciousnesses, and had some common sense. I am considering legal action for this un-excusable move, harassment by the supervisor who I had to speak to on the phone no less than 2 times, the way I was moved, and the harassment and bitching at me for no reason by the semi-blind &quot;supervisor&quot; mover who kept shoving the &quot;i have been doing this for 6 years&quot; excuse for his behavior at me for Two men and a Truck's failure on my deposit and verbal contract on time and responsible movers/laborers.
I also have come to find out I am missing two boxes, no doubt because of no lighting in the truck and the personnel that moved me.

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Lazy men and their cell phones,
Reviewer: Anonymous from Cincinnati to Cincinnati (<2 miles)

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0 of 0 people found this review helpful

Please check more than one website when reviewing movers. And DO NOT review the comments on their own website. Two Men and a Truck arrived late, had only two men present when I asked for three. The manager came by with another worker but wanted to charge me more for the extra guy, when I asked for three men to begin with. Then he told me he would do me a favor and not charge for the extra guy. They were lazy, they complained they were tired from other moves. They were unprofessional. They were careless with my furniture. One worker placed a cream colored chair, upside-down, on his dirty, sweaty, greasy head, damaging the fabric. They ignored my pleas to be careful with antiques.Due to their incredibly poor work ethic (none) this move took way longer then planned, (took them 9 hours to do half of what my other movers did in 4 hours) cost way more than budgeted and we had to rent a Uhaul to move what they didn't.

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Reasonable,
Reviewer: Chris Jones from Atlanta GA Richmond VA

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0 of 0 people found this review helpful

Our move was performed by Two Men And a Truck out of Atlanta GA and I must admit that I was a little hesitant at first but overall the job got done at a pretty fair rate. The only real issue we had was our delivery took a few days longer than expected.

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Buyer Beware: Find Another Mover!,
Reviewer: Karen from Ridley Park, PA to Fairless Hills, PA

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1 of 1 people found this review helpful

BUYER BEWARE AND FIND A DIFFERENT MOVER.

THE ASTON, PA FRANCHISE DOES NOT CARE ABOUT THE CUSTOMER.

HATES AND DISRESPECTS WOMEN.

THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! Although I have hired Two Men and a Truck moving company in the past, my move with them yesterday was a nightmare. One mover (John) did nothing and hid in the truck for four hours T0 PAD THE TIME and got lost for two hours while the other mover was great.
4 hours to load a one-bedroom apartment? When the only furniture was a bedroom set and an easy chair?

John was dishonest, lazy, disrespectful, asked personal inappropriate questions and is the most passive aggressive person I have ever met. He seemed to enjoy dragging his feet and not carrying anything heavy - letting poor Nate do about 95 percent of the work.
Ben in the office was very nice to me and tried to help John find the storage facility. John got lost for 2 hours!.When I tried calling Ben again, a &quot;Mike&quot; at the Aston office was extremely rude a

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Took too long,
Reviewer: Anonymous from Michigan to Michigan in same city

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1 of 1 people found this review helpful

Two nice young guys showed up on time to do my job. I have no issue with them. They were cordial and polite young men, and worked hard. They deserved the tip I gave to each of them.

Unfortunately they were very inexperienced and that translated in to additional time. Of course, that only meant that it ended up costing me more as they were on the clock. I have used other movers before and should not have switched to this company. This company failed in sending two newbies. More time equals more money. Why not pair the movers up so that at least one has the experience?

I called Two Men with my complaint and explained to them the apparent inexperience of the movers. They never denied it. I explained to them it took 45 minutes to move an armoire down a straight flight of stairs. I explained to them that I had them leave it in my new garage because I didn't have the money to wait for them to move it in to my house! The movers who moved the armoire into my old house did it in 20 minutes! They battled with a dresser for 45 minutes in the new house. My buddy and I moved that exact dresser into my old house in less time. I should not have used this mover and would never use them again.

The move cost 634.50 (120.00 plus 514.50 for 5.25 hours.) I asked for a reduction of 147 dollars; an hour and a half. I did not get a return call as promised so I called again. They said we checked with the board and will not be issuing any credit.

It is obvious that they pad the time and do not have any incentive to do the move efficiently or professionally. Either that or they don't have enough experienced movers to go around and therefore should not bill at 98.00/hr.

Don't use them unless you have money to burn.

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Over All Pleased,
Reviewer: Terry Voit from Florida Michigan

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1 of 1 people found this review helpful

We are on a tight budget so we decided to go with a smaller mover to save a few dollars. Two men and a truck gave us a reasonable moving quote so we went with them.

Our last 2 moves were performed by united and atlas so those are who we are comparing to. Two men did a good job there were no damages and other then being a little late for delivery we had no complaints.

We did save around 20% off our previous move with the big boys and there were some things missing like covering our floors and uniformed employees but hey we saved a few bucks.


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Good Move,
Reviewer: Kurppaish from New York Florida

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0 of 0 people found this review helpful

Over all our move went well as we understood that Two Men & A Truck our a mis sized outfit and if you don't need all the frills the price was reasonable. Only issur we had was our delivey was a day later then we were noted on our moving quote.

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WELCOME TWO MEN AND A TRUCK,
Reviewer: RAMADMIN from Anytown, AT 55555

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1 of 2 people found this review helpful

Two men and a truck are a national moving company with multiple agent�s nationwide providing moving quotes. Please add your review with the actual agents name listed so that other consumers can easily identify the agent being reviewed.

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