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We arranged a move at an hourly rate and were assured it would take less than 2 hours because we specifically scheduled it during the middle of the afternoon. Instead, the movers were several hours late, outside the promised time range, and rather than ask us or get directions for how to navigate the trip during rush hour, the movers decided to go directly through the Circle (the worst backup spot in Chicago) during rush hour! A simple call could have directed them to an alternate and much faster route. Of course, the trip took nearly twice as long, and they charged us $90 per hour for sitting in rush hour traffic in the Circle. Their reaction to our suggestion that they abide by their bait-and-switch offer to charge us for two hours--not their problem. Moreover, they put a glass table--the only item we asked them to move--on the ground, chipping the edge. When we asked them to remedy this damage, they pointed to a clause in our contract where we allegedly agreed that the table was worth only $60, so they agreed to pay us only this amount. We would never have agreed that a $2000 table was worth $60, and we would not have hired movers for $300 to move a $60 table! At the very least, their contract was deceptive, but we wonder if they altered the contract after they discovered the table had been damaged. Attempts to resolve the issue with customer service were totally unproductive. All we wanted was to be charged the $240 they assured us the move would cost (not well over $300) and to have the table repaired for less than $100, which should have been covered by their insurance. Their treatment of our move and our complaint were both shameful.

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