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Condition Of Goods
Customer Service Performance
Accuracy Of Estimate
Deliverd On Time
Picked Up On Time
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Average Rating:[1.84]

Number of Reviews: 7

Product Description

BEKINS VAN LINES: MOVING COMPANY

LICENSE: MC 52793 USDOT:076029

WEBSITE: http://www.bekins.com/moving/



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User Review

Horrible Experience - Avoid This Company, November 29, 2014
Reviewer: Maddie from VA - See all reviews by Maddie

Knowledgable Staff   
Condition Of Goods   
Customer Service Performance   
Accuracy Of Estimate   
Deliverd On Time   
Picked Up On Time   
Price   
1 of 1 people found this review helpful

While the movers themselves were very nice and did a careful job of packing, that's the only positive aspect of this company. Their price and terms changed significantly as the truck was in my driveway, and they tried to double-charge me at delivery. With 3 days to be out of my house, I had to scramble to make other arrangements for half my stuff (at a huge expense) because they said they didn't have room for it. They did not deliver or call on the date they scheduled delivery, nor could the company tell me when they'd arrive. They finally called late in the day, 3 days later, when they were only 15 minutes away. They were angry that I was 30 minutes away from home at that moment. Many of my boxes and smaller pieces of furniture never arrived. Bekins denied losing them. Some carefully packed items in boxes marked "fragile" were crushed. They had no idea how to move my spinet-style piano and actually dropped it off the truck onto its end! They delivered boxes that weren't mine.

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