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Knowledgable Staff
Condition Of Goods
Customer Service Performance
Accuracy Of Estimate
Deliverd On Time
Picked Up On Time
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Average Rating:[3.18]

Number of Reviews: 73

Product Description

SUMMIT VAN LINES

LICENSE: USDOT 924735  ICCMC: 399587 FLA# IM1106

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User Review

Don't Bother, January 04, 2010
Reviewer: Rob H from Anytown, AT 55555 - See all reviews by Rob H

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
1 of 1 people found this review helpful

On my recent move across the country I hired Summit b/c they gave me the best price. An estimator came to my apt and was very nice and totally sold me on how honest they were. In my folder, he gave me letters of recommendation for their company and the BBB's number, etc. When they came to take my stuff they charged me for larger boxes to store my smaller boxes in, which they didn't tell me until they arrived. They put tape all over my nice decorative storage boxes that I had, ruining them. They taped all over my leather bean bag, which was impossible to get off. Why would you put tape over a bag? It's a container already! They put tape all over my papizan chair. It's basically a wooden frame, why does it need tape all over it? It's already structurally sound. You are putting tape over a piece of wooden furniture! Ridiculous. Of course, I did not notice this until I received my things. You can't watch both of these guys at once. When we followed them to the loading dock to watch them weigh the truck, they went to one that was closed. Then they said they had to wait until the next day to weigh it and we had to meet them that day to watch them weigh it, at exactly a time that they chose...while we were moving. They gave me a weird receipt for what the truck weighed before they packed it. I realized none of this matters. How do I know that receipt was valid and that the truck was really empty before hand? They can screw you any number of ways. They charged me another $300 on the other end b/c they had an 18-wheeler truck delivering my stuff that could not make the turn in front of my apt building, so they had to "stand" on the street and charged me for that. They were on time, but a few things were broken or ruined. A few irregularly shaped small packaged items were missing. I imagine they never put them in the large boxes they charged me for. When I tried to call the company who insures them. I got no response, then a very nasty man who basically went off on me, so I never filed. Also, you have to count your boxes and itemize them, etc. Who has time to itemize everything when they move? I'd have to know the exact item number for those missing items, and have noted that they were missing upon arrival, while the delivery guys were rushing me. Also, of course, they did not put stuff away in the right rooms as promised. It just seemed like such a hassle to deal w/ such nasty people to know that I prob wouldn't get reimbursed anyway. They know you are already beat from the move and that they have you. Moving is hard already. These guys made it so much worse!

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