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Knowledgable Staff
Condition Of Goods
Customer Service Performance
Accuracy Of Estimate
Deliverd On Time
Picked Up On Time
Price
Average Rating:[3.18]

Number of Reviews: 73

Product Description

SUMMIT VAN LINES

LICENSE: USDOT 924735  ICCMC: 399587 FLA# IM1106

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User Review

Should Be 0 Stars, July 02, 2010
Reviewer: Sud L from TN NJ - See all reviews by Sud L

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
1 of 1 people found this review helpful

I wish there could be 0 stars as an option to pick. I booked my pickup from TN to NJ with Summit Van Lines last month and after the confirmation I received from there, email and phone, I booked my airline tickets for next day for my family, schedule my car pickup, and informed my apartment management with the move out date. One day before pick up date, I called them to confirm everything that and they said all should be on time. On the day of the pickup, before one hour of scheduled time, they called me that the their truck broke down and they will be late. I got worried and keep asking them that they are going to come for sure and they said yes. After 4 hours, they called me again that truck will be at my apartment in the evening, which was little unusual but I said ok. And they called me again around 5 p.m. (Saturday) that they can not come and they don't have any spare truck and the earliest they can come is next week Friday. They were so insensitive and unprofessional that they said they don't care and I should have give window of atleast 7 days to move out and stuff. Very unreliable company and I wish I could somehow sue them or atleast get their license cancelled. They cost me fortune because of all that mess. WORST COMPANY Beware of their good prices.. they are there to screw you over.

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