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Knowledgable Staff
Condition Of Goods
Customer Service Performance
Accuracy Of Estimate
Deliverd On Time
Picked Up On Time
Price
Average Rating:[3.18]

Number of Reviews: 73

Product Description

SUMMIT VAN LINES

LICENSE: USDOT 924735  ICCMC: 399587 FLA# IM1106

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User Review

Disappointed!, August 17, 2010
Reviewer: Anonymous from GA to MD - See all reviews by Anonymous

Price   
Picked Up On Time   
Deliverd On Time   
Accuracy Of Estimate   
Customer Service Performance   
Condition Of Goods   
Knowledgable Staff   
3 of 3 people found this review helpful

Customer Service was good. Summit picked up my furniture on time and the estimate wasn't that far off, the cost had to be adjusted due to the weight going over what was expected. On delivery day the truck arrived on time but I was told by the driver that he & his co-worker didn't know I was in a 3rd floor walk up eventhough I made sure to tell the sales rep. Then he said they needed to go get help. They came back an hour later with 2 more guys who did most of the move. The 2 original movers moved maybe 4 pieces of furniture. 3 pieces of my furniture was damaged. The worst part of it all is half way through the move I heard 1 of the guys complaining that he wouldn't have come if he had known it was this much work. I asked him how long has he been a mover. He told me that he didn't work for Summit, the 2 Summit movers picked he and the other guy up off the street (day workers). I was pissed off to learn that the Summit movers didn't even know these men and brought them into my home.

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