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Knowledgable Staff
Condition Of Goods
Customer Service Performance
Accuracy Of Estimate
Deliverd On Time
Picked Up On Time
Price
Average Rating:[2.61]

Number of Reviews: 42

Product Description

NEW PLANET MOVING

MOVING COMPANY

Website :   http://newplanetmoving.com/FAQs.aspx

LICENSING:
USDOT:1229139
ICCMC:485088

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User Review

HORRIBLE EXPERIENCE, March 15, 2012
Reviewer: Starla from Arizona - See all reviews by Starla

Knowledgable Staff   
Condition Of Goods   
Customer Service Performance   
Accuracy Of Estimate   
Deliverd On Time   
Picked Up On Time   
Price   
15 of 15 people found this review helpful

I helped my daughter move from Lubbock, TX to AZ in Oct 2011. I did not want to go with New Planet due to all the horrible reviews but the sales rep (Lesley) promised my daughter they could get her stuff to her in 2-5 days since it was on the way back to Las Vegas (of course this is not in writing). Once her stuff was picked up, the story completely changed. There were 5 pick-ups scheduled after hers and the driver was going in the oppposite direction. She did not get her stuff until 14 days later. They estimated her packing costs to be $425 but the total came in at $819. They said the weight was 350 lbs over our VERY over estimated inventory list. The total cost came to $3185.50 (original est was $2300 for 3500 lbs). We had several things broken during the move, largest item was a lg Oak wall unit that was completely broke at arrival. We filed a claim to get the .60/lb standard insurance but have heard NOTHING on that claim. Listen to the reviews, choose another moving company!

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