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Knowledgable Staff
Condition Of Goods
Customer Service Performance
Accuracy Of Estimate
Deliverd On Time
Picked Up On Time
Price
Average Rating:[2.61]

Number of Reviews: 42

Product Description

NEW PLANET MOVING

MOVING COMPANY

Website :   http://newplanetmoving.com/FAQs.aspx

LICENSING:
USDOT:1229139
ICCMC:485088

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User Review

Do not use New Planet Moving Company for your move, August 28, 2011
Reviewer: AHAYLING from LA TO D.C. - See all reviews by AHAYLING

Knowledgable Staff   
Condition Of Goods  N/A      
Customer Service Performance   
Accuracy Of Estimate   
Deliverd On Time   
Picked Up On Time  N/A      
Price  N/A      
9 of 10 people found this review helpful

Please be aware of this company. Initially, they will quote you low upfront fees to lure customers in, then after that you�re at their mercy with extra fees and other price adjustments. These fees can be cost to use stairs, long carry, or elevators � to access your home. Additional fees that they will charge are handling of extra bulky items, waiting time (if they have to wait on you they will charge you $75.00 per hour), warehouse handling, and redelivery. The representatives never mention in their quotes these cost. I wished I had adhered to the warnings that reviewers had posted. However, I took a chance with them because I was on a Budget. First, they quoted my move from Los Angeles to D.C at $1495 for $3000 lbs; in the end I paid a total of $2288. They lost some of my boxes, my items were damage, and the driver was rude and lack total command of English language making communication very difficult. They quoted in my price, that the service men will unpack my items however, this is not free they will charge you. They charged me and extra $276 for elevator use and to carry the items into my apartment. The insurance company they contract with for claims processing is also very inefficient company. Its been two months since I submitted my claim, when I call the representatives for status updated they said they need 30 days to review and then they will reply. NEW PLANET MOVING & STORAGE ARE RIPOFFS, SCAMMERS, & THIEVES. DO NOT USE THIS COMPANY.

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