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Knowledgable Staff
Condition Of Goods
Customer Service Performance
Accuracy Of Estimate
Deliverd On Time
Picked Up On Time
Price
Average Rating:[4.66]

Number of Reviews: 23

Product Description

WHEATON WORLD WIDE

MOVING COMPANY/ VAN LINES

Website : http://www.wheatonworldwide.com/wps/portal/WheatonWorldWide/
 

USDOT:70719
ICCMC:87113



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User Review

Professional Service, June 01, 2010
Reviewer: Sweetsue from Anytown, AT 55555 - See all reviews by Sweetsue

Knowledgable Staff   
Condition Of Goods   
Customer Service Performance   
Accuracy Of Estimate   
Deliverd On Time   
Picked Up On Time   
Price   
6 of 6 people found this review helpful

Before I begin my review on Wheaton Van Lines, let me say that a move is only as good as the driver that picks up your furniture. We have moved many times, as my husband is retired from the military, and frankly the name on the moving van does not mean a whole lot in terms of quality. Again, it is the driver and his degree of superiority or lack of, that will determine if your move is satisfactory! Two years ago when we were planning our move from Idaho to Missouri, I had three agents come out and give me a bid to move approximately 18,000 pounds of household goods. There were three very different prices, and we did settle on the low one, as there was a range of $3,000 between estimates. Basically the services were all the same, and yes, there was the agent sitting with his high bid, and telling me all the horror stories of moving. Of course, that was to frighten us so that we would pick the van lines that he represented. He was blowing in the wind as far as I was concerned, because until I could see the exact letters of recommendation of the specific driver that would be moving us, it really didn�t mean anything. For some background information on Wheaton Van Lines, first let me tell you that they have been around for a long time. The company started in 1945, and has won numerous awards through out the years. Although you may not see their trucks quite as much as some of the really big name movers, they are rated top notch by receiving the Good Housekeeping seal of approval for over 30 years, and received two #1 rankings by Consumer Reports magazine. That�s not a bad recommendation, and as I said, our experience was exceptional. Moving is expensive, and since this was coming out of our pocket, we did all of our own packing over a period of a month. After so much work, we said we would never do it again, but we did. Now we are in total agreement that when we make the next move, we will pay the extra charges for packing. It frankly isn�t worth the work, and stress. We were told that our driver would arrive at a certain time, early in the morning. Our move was a little more complicated because we lived up a winding mountain road, and although the van could get up, it had no place to turn around. We had to pay an extra charge for a shuttle, so our furniture was loaded two times. The additional charge was around $400, which considering the tremendous amount of work, was not that high in my opinion. The driver indeed was there bright and early, and I must say that I was impressed. The van was so clean and shiny that it looked brand new. Maybe this doesn�t seem like a big issue, but it is a reflection on the driver and an indication of what type of care will be given to your personal possessions. He was neatly dressed, and had come with plenty of help. Drivers pay their help themselves, so if you have one trying to scrimp by fewer workers than needed, you can rest assured that he is being cheap. Our driver, Joe came with four helpers, and he was in charge. If something wasn�t right, he let them know. Joe supervised every box and piece of furniture that was loaded on the van. He wanted it done right, and it was! Our furniture was delivered with the same perfection that it was picked-up. We spent some time with the driver having lunch, and got to know a little about him. He had worked for this company for over 20 years, and you could tell he was proud of his occupation. Wheaton Van Lines is a very reputable company. Their corporate offices are located at 8010 Castleton Road, Indianapolis, Indiana, 46250. The company website is located at www.wheatonworldwide.com, and has first-rate information about costs, discounts, employment, a list of agents, and how to plan your move. Just remember that because we had probably our very best move with Wheaton, you could have a terrible one with the same company. It just depends on the driver. So, ask for Joe, and you will be treated flawlessly.

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