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Knowledgable Staff
Condition Of Goods
Customer Service Performance
Accuracy Of Estimate
Deliverd On Time
Picked Up On Time
Price
Average Rating:[3.95]

Number of Reviews: 32

Product Description

North American Van Lines

Website :  http://www.navl.com/


LIC :   MC 15735 U.S. DOT No.070851

800 396 9115


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User Review

HEADACHES + EXCUSES = NORTH AMERICAN VAN LINES, July 24, 2012
Reviewer: Pauliwally from Anytown, AT 55555 - See all reviews by Pauliwally

Knowledgable Staff   
Condition Of Goods   
Customer Service Performance   
Accuracy Of Estimate   
Deliverd On Time   
Picked Up On Time   
Price   
2 of 2 people found this review helpful

At the end of the day, North American Van Lines delivered our stuff 3 weeks late. A significant inconvenience to our personal and professional lives, but not the end of the world. The worst part of the move was dealing with the company representatives. Highly unprofessional. Every time we called, North American's representatives gave us the run-around. When we would call to find out about the status of logistics, they would just shrug their shoulders and tell us to call a different company phone number. This happened 8 times. They changed the delivery date at least that many times. "I'm sorry there's nothing I can do" baloney. In short, North American was able to deliver many headaches and excuses, but could not get us our stuff anywhere near the time the promised. The real shame is the guys doing the heavy lifting were fantastic. They even took responsibility to solve the problems that corporate headquarters created.

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