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Knowledgable Staff
Condition Of Goods
Customer Service Performance
Accuracy Of Estimate
Deliverd On Time
Picked Up On Time
Price
Average Rating:[3.95]

Number of Reviews: 32

Product Description

North American Van Lines

Website :  http://www.navl.com/


LIC :   MC 15735 U.S. DOT No.070851

800 396 9115


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User Review

North American uses Poor third-party insurance claims vendor, November 05, 2014
Reviewer: Terriwalden from Stuart, FL, USA - See all reviews by Terriwalden

Knowledgable Staff   
Condition Of Goods   
Customer Service Performance   
Accuracy Of Estimate   
Deliverd On Time   
Picked Up On Time   
Price   
4 of 4 people found this review helpful

I recently moved from Virginia to Florida.
At the time of my move-out in Virginia, I witnessed the No. Am. Tanner Van Lines driver deliberately cause extensive damage to my furniture by throwing 4 hand trucks up into the air into the body of the fully loaded truck, which landed on top of my previously loaded furniture.

I had extensive damages, and lost items at the time of delivery.

My fully insured claim for $3,841 remains entirely without a plan for resolution. I have been advised, however, that I may not fix or replace anything or my claim may be denied.

My furniture was deliberately vandalized by the carrier, Tanner Van Lines, and now I must live with the mess for weeks waiting for North American's third-party claims vendor to honor an entirely documented (12 photos of damages included with claims forms) claim for damaged and lost items.

My guess is most people give up and fix and replace their belongings without receiving the entitled damaged/lost items reimbursement.

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