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Knowledgable Staff
Condition Of Goods
Customer Service Performance
Accuracy Of Estimate
Deliverd On Time
Picked Up On Time
Price
Average Rating:[3.95]

Number of Reviews: 32

Product Description

North American Van Lines

Website :  http://www.navl.com/


LIC :   MC 15735 U.S. DOT No.070851

800 396 9115


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User Review

Terrible moving experience, June 02, 2016
Reviewer: BrigetteQ from Seattle, WA - See all reviews by BrigetteQ

Knowledgable Staff   
Condition Of Goods   
Customer Service Performance   
Accuracy Of Estimate   
Deliverd On Time   
Picked Up On Time   
Price   
1 of 1 people found this review helpful

This review is specifically for Lile Moving & Storage, a division of NAVL. Lile is a disrespectful, unprofessional, and uncaring company from top to bottom. They arrived one day late for packing, delivered NINE days later than guaranteed date without updating us on status (for all we knew the entire shipment was missing), and lost and damaged several items. We received tiny, insulting amounts of compensation for our lost and damaged items, no restitution for the nine day delivery delay, and no formal apology for the debacle. Lile�s employees care not one iota about their customers or their customers� belongings. I dealt with discourteous and uninformed staff (Alexis Green), an indifferent manager (Keith Engel), and unbelievably dismissive executives (Marisol Wild and Dan DeAutremont). To think we paid over $10,000 for this �service�!

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