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Knowledgable Staff
Condition Of Goods
Customer Service Performance
Accuracy Of Estimate
Deliverd On Time
Picked Up On Time
Price
Average Rating:[3.95]

Number of Reviews: 32

Product Description

North American Van Lines

Website :  http://www.navl.com/


LIC :   MC 15735 U.S. DOT No.070851

800 396 9115


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User Review

Horrific experience, May 30, 2019
Reviewer: Max from England - See all reviews by Max

Knowledgable Staff   
Condition Of Goods   
Customer Service Performance   
Accuracy Of Estimate   
Deliverd On Time   
Picked Up On Time   
Price   
0 of 0 people found this review helpful

I contracted with Saunier Moving company in KY assuming that they would be the ones moving my entire household to FL. I had used Saunier's twice before and they were fantastic! The day before the move I was told that North American Van Lines would be moving my belongings. Driver was late showing up and he was by himself. Told all day that a crew would be coming to help. Had to leave to drive to Atlanta that day and he assured me everything would be packed and ready to go that day so that I could leave. I couldn't read his inventory. He said he would text that night when he was departing and never did......not a good sign. Had someone check on the house the next morning and he was still there, by himself. I had left gifts of beer and wine for realtor and friends and he took and drank it! Did not receive any of my property for 12 days, last day of contract. Everything that I owned was scratched and damaged or missing. Claims process is a joke. DO NOT USE THIS COMPANY.

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