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NORTH AMERICAN VAN LINES : User Reviews    Sticky Review Notes for NORTH AMERICAN VAN LINES Notes

Knowledgable Staff
Condition Of Goods
Customer Service Performance
Accuracy Of Estimate
Deliverd On Time
Picked Up On Time
Price
Average Rating:[3.95]

Number of Reviews: 32

Product Description

North American Van Lines

Website :  http://www.navl.com/


LIC :   MC 15735 U.S. DOT No.070851

800 396 9115


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User Review

GREAT CORPORATE MOVE, May 09, 2010
Reviewer: Emuelle1's from Anytown, AT 55555 - See all reviews by Emuelle1's

Knowledgable Staff   
Condition Of Goods   
Customer Service Performance   
Accuracy Of Estimate   
Deliverd On Time   
Picked Up On Time   
Price   
0 of 0 people found this review helpful

Several years ago, I separated from the Navy and decided to stay in San Diego. I actually planned to spend the rest of my life there. At the time though, the job market was tight for ex- Navy technicians, and I was offered a job in New Jersey that I couldn't beat in San Diego. My new employer authorized a relocation package, then sent my information to another office, which contacted me. I gave them some more information, and my next call came from North American Van lines. The estimator came to my apartment to look at my things. At the time, I shared a two bedroom apartment with a friend and his fiancé. I didn't have many things at all, just a waterbed, computer desk, and clothes, books, and junk that you pick up along the way. The estimator brought a hand held computer, which he punched information into. My employer authorized me 1000 pounds, which I guess I was far under. I got another call from North American soon after, telling me that my pickup would be at eight in the morning the day before I was set to leave. That was close, but it would work. I had already gotten an apartment set up in New Jersey, so I had a delivery address. Were they ever on time! About seven thirty that morning I went over to a neighbor's apartment. He was having donuts and coffee for his brother, and invited me over. He was also going to take my bird, which I wasn't going to move across country. Right at eight, I heard a large truck engine. I rushed back to my apartment. Since my last few days had been busy, I didn't have time to pack at all. My old ship had just come back from a deployment, and a lot of my friends wanted to get together with me before I moved away for good. I had a lot of good bye parties in my honor. The movers told me not to worry "It's better for you if we pack it, since it's insured that way". No problem. I had already taken everything that was going with me back to my bedroom, so I told them to pack the stuff in the bedroom, except for the pile in the corner, which was going in the car with me. They got done pretty quick. I don't think they were there until ten. They packed everything. When they left, I was wondering where I left a bag of trash that I had while I was cleaning. (I unpacked two bags of trash in New Jersey). Just as the moving van pulled away, my apartment complex in New Jersey called. They told me that the unit I rented had a tenant with trouble moving out, but they had another unit they could put me in. It had a ceiling fan. No problem. I called North American again to change my delivery address. They said no problem. I made the 2700 mile drive in three and a half days. I'm a road warrior! When I got to my apartment and got settled in, I called North American again. They told me my drop off would be at ten in the morning and gave me the date. I wish I could have been earlier, because by then my back hurt from sleeping on the floor and sitting against the wall. The day of the delivery, I got off work and was home by ten. Sure enough, the truck was already there looking for a place to park. Sadly, that was the first and ONLY delivery or service call or anything that I've had on time since I've been in New Jersey. The driver and his helper off loaded the truck while I held the clipboard and checked off the boxes and items that came in. Then I signed the paperwork, and they went on their way. Over the next several months, North American kept sending me claims forms. I had trouble with that, because all of my meager belongings made it in one piece, and I got everything except two coffee cups and the power cord for my scanner. I don't think that was ten dollars worth. I personally was very happy with the service that I got from North American. I think my company has some kind of agreement with them, which could explain why. That move went really smooth, everyone was friendly and helpful to me, and all my things made it. I would like to say though, that recently after I got married and my wife and I sold a condo that I bought, we went looking for online quotes for moving companies. It was five weeks between selling the condo and closing on our house, and we needed a professional moving and storage company. Out of all the quotes we solicited, North American was the slowest to get back to us. In fact, they didn't call back from our online request until after we'd contracted another moving company. I wish they had called sooner, because our experience with that company wasn't pleasant, but that's another story.

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