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About Jodi Phelps

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Name: Jodi Phelps
Location: Anytown, AT 55555
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Poor customer service from Corporate Mar 05, 2018
reviewer: Jodi Phelps from North Carolina
I chose Stevens to take my belongings from California to North Carolina. I will say right up front that the movers on both ends were TOP NOTCH.....and my belongings arrived in good condition. The sad thing to report (and one that brought much stress) is that there was no customer service at all (even with tearful calls to Corporate to ask for information on arrival 4 times!!) and they were over 9 days later than what they said. No apologies, they just ignored me while I slept in a a cold empty house filled with stress that they would arrive after I started work. This delay cost me money and heart ache; and they would not do anything to right this wrong. Apparently they would have paid hotel and food for my 'inconvenience' but I had animals and could not do that luxury while waiting for them. They put me last on their list of deliveries and never apologized for it. Again, had they been honest in their communication it would have made it easier. It starts top DOWN!

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