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About NEIL

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Name: NEIL
Location: Anytown, AT 55555
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3 of 3 people found the following review helpful:

worst move of my life Jan 13, 2019
reviewer: NEIL from Usa
Let’s start from the beginning. The guy shows up from their vendor. Nice, charming fun, quotes me a nice price for them to move from my Los Angeles home to Seattle, WA. I told him I had a 9 week trip planned and things must be delivered by 12 December. No issue. The rule is you cal the driver 48 hours before to see what time he will arrive. I called the driver and he said. Sorry I’m not your driver call the main number. I call. The girl says. I’ll check and see who your actual driver is. She gets back on the line and says. Ummm Mr. Ford.. ummmm... right then I knew something was wrong. So I responded yes. Everyone ok, the drivers fine, blown out fire, accident. She said no everyone’s fine but.... everything is still in our warehouse in Los Angeles (8 days later and 1 day before my delivery date.) calmly I respond. WHAT THE F**K! It’s been 8 days and nooooooooooo contract to fell me so I can make changes to my trip?!?! Fast forward another 10 days. The things arrive. I’m using a 15x15’ rug. Ya know small rug. Damaged paintings, and they broke my 1000$ marble table before we even left but they didn’t even pack it. Now the movers themselves were fantastic nice and gentle minus the one hiccup. I knew i had a hundred thousand dollars or more in stuff being moved so I bought the insureance. Easy, right?!? So now I have to have a Fucking insurance adjuster come out after I’ve submitted all the photos of clearly damaged items but when it’s best for them (they are 3rd party of course) and because things were delayed I have to submit delayed claims forms. Which this is the best. We are in 2019 and I now have to submit all receipts via paper. No fax, email etc. f**king paper. Trying to talk to someone calmly after a few Xanax is still not possible. I call calmly then get the run around. It’s alwyas a lovely elderly lady who answers and you know you should be so respectful of then just get so frustrated with inefficiencies you can’t keep calm anymore. The move was competed over 3 weeks ago and the 3rd party vendor just contacted me and I can’t submit my out of pocket expenses because they are operating with systems from 1970. It’s much easier to rent the truck, hire movers, drive it yourself and get there when you need it.

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