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About Farah K

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Name: Farah K
Location: Anytown, AT 55555
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What a HORRIBLE experience! Aug 07, 2012
reviewer: Farah K from Anytown, AT 55555
I was with Summit Van Lines and I would like to start off by saying what a nightmare it was and it still is! Two drivers picked up my furniture, then as they were getting ready to leave, they charge me extra $300.00 just because of something they did. I called the manager and informed him of what happened and he apologized and admitted it is the company's fault, however he said "But ma'am, please pay up. I know that my drivers made a mistake but we still need to make money" SERIOUSLY? Money is money and we all enjoy receiving it, but that doesn't mean you rob someone $300.00 for YOUR mistake!

I was supposed to be notified 24 hours in advance for my delivery... I did not receive a phone call until that day of. The drivers were to show up between 2pm and 5pm. Then last moment they moved the time frame to later that day between 6pm and 9pm. I let it go as I wanted my furniture asap. I don't hear back from the drivers ever again so at about 8pm I called to check the status.

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