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About Terri Walden

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Name: Terri Walden
Location: Anytown, AT 55555
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NORTH AMERICAN VAN LINES
5 of 5 people found the following review helpful:

North American uses Poor third-party insurance claims vendor Nov 05, 2014
reviewer: Terri Walden from Stuart, FL, USA
I recently moved from Virginia to Florida.
At the time of my move-out in Virginia, I witnessed the No. Am. Tanner Van Lines driver deliberately cause extensive damage to my furniture by throwing 4 hand trucks up into the air into the body of the fully loaded truck, which landed on top of my previously loaded furniture.

I had extensive damages, and lost items at the time of delivery.

My fully insured claim for $3,841 remains entirely without a plan for resolution. I have been advised, however, that I may not fix or replace anything or my claim may be denied.

My furniture was deliberately vandalized by the carrier, Tanner Van Lines, and now I must live with the mess for weeks waiting for North American's third-party claims vendor to honor an entirely documented (12 photos of damages included with claims forms) claim for damaged and lost items.

My guess is most people give up and fix and replace their belongings without receiving the entitled damaged/lost items reimbursement.

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